Kilowana Epps
Atlanta,CA
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
Work History
Executive Assistant
B & B Logistics
12.2019 - 06.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Taking notes at meetings and any other administrative tasks that help the executive perform their jobs.
- Screened calls and emails and responded accordingly to support executive correspondence.
Hotel Front Desk Agent
La Quinta Inn And Suites Hotel By Wyndham
01.2016 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Enforced policies and procedures to increase efficiency.
Medical Assistant
Oakhurst Medical Center
10.2013 - 11.2015
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with follow-up and appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Upon Physician request administered medication IV, IM, SC, and ID.
- Called or faxed prescriptions
- Phlebotomy
Education
Diploma - Medical Assisting
Anthem College
Atlanta, GA12.2013
High School Diploma -
Lithonia High School
Lithonia, GA05.2007
Skills
- Confidentiality and Discretion
- Report Analysis
- Mail Handling
- Report Generation
- Conflict Management
- Call Screening
- Executive Calendars
- Self Starter
- Administrative Procedures
- Customer focus and orientation
- Effective listening
- Word Processing
- Program Operations
- Appointment
Timeline
Executive Assistant
B & B Logistics
12.2019 - 06.2023
Hotel Front Desk Agent
La Quinta Inn And Suites Hotel By Wyndham
01.2016 - 12.2019
Medical Assistant
Oakhurst Medical Center
10.2013 - 11.2015
Diploma - Medical Assisting
Anthem College
High School Diploma -
Lithonia High School
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