KILSSY SALDANA
Allentown,PA
Summary
Shipping professional with robust background in logistics and inventory management. Known for meticulous attention to detail and commitment to ensuring accurate and timely shipments. Highly collaborative team player who adapts to changing priorities and consistently achieves results.
Overview
10
10
years of professional experience
Work History
Outbound Shipping Clerk
LX Pantos
05.2025 - Current
- Managed inventory accuracy through meticulous record-keeping and systematic data entry.
- Coordinated shipping schedules, ensuring timely dispatch of goods to meet customer demands.
- Oversaw packaging processes, optimizing materials usage and reducing waste in operations.
- Trained new staff on shipping procedures and safety protocols for enhanced compliance.
- Implemented process improvements that streamlined order fulfillment timelines and reduced errors.
- Collaborated with logistics teams to resolve shipping discrepancies and enhance delivery efficiency.
- Monitored shipment tracking systems, providing updates to stakeholders regarding delivery status.
- Developed training materials for staff onboarding, promoting best practices in shipping operations.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
Customer Service Representative
DSV Solutions
11.2024 - 05.2025
- Coordinated timely release of products to the warehouse, ensuring seamless supply chain operations.
- Streamlined email communication by responding to client inquiries, enhancing overall engagement and satisfaction.
- Orchestrated complex routing processes, enhancing logistics efficiency and reducing delivery times.
- Coordinated with multiple carriers to secure timely delivery of goods, enhancing customer satisfaction.
- Crafted detailed bills of lading that bolstered shipment organization and reduced delivery discrepancies.
Inventory Control
Radial
02.2024 - 11.2024
- Analyze why orders was cancelled and explain in the system.- ROOT CAUSE
- Cancel orders
- Solving problems on orders.
- Audit.
- Count.
- Utilized Inventory software to monitor stock levels, minimizing stock outs by 19%.
- Collaborated with the sales team to optimize product displays, contributing to a 66% increase in upselling opportunities.
- Worked with interdisciplinary teams to optimize shelf space allocation, leading to a 49% reduction in stock holding costs.
- Leveraged Tableau for sales data analysis, identifying trends, and optimizing inventory ordering by 29%.
- Assisted in stock inventory counts and audits, achieving a 98% accuracy rate.
- Cooperated with the inventory team to implement HID Global InLine RFID Tags, improving the value of item tracking by 23%.
- Handled inventory management software, which increased efficiency in stock tracking and replenishment by 67%.
- Analyzed inventory data using SAP Extended Warehouse Management (EWM), contributing to a 43% reduction in excess stock levels.
- Analyzed historical inventory data, identifying trends that resulted in a 24% reduction in overstocked items
Receptionist
Endocrine Office Dr. Geraldo Saavedra
03.2023 - 04.2024
- Scheduled appointments and follow-ups by introducing Dentrix, increasing patient flow by 90% each month.
- Answered multi-line phone system, screened and relayed accurate messages to the appropriate person, and communicatedients and visitors a day as they entered the office in reference to the daily schedule, and obtained additional patient information as needed.
- Acquired necessary records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations.
- Maintained a neat and organized front area, ordering supplies 3-4 times per year to keep office and waiting room well-stocked.
- Received payments from patients for services rendered, and prepared bank deposits 3 times per week.
- Automated 6 clerical functions such as filing paper medical records and processing insurance forms
Medical assistant
Rojas Eye Care
01.2020 - 07.2021
- Checking patients’ vision: Doing comprehensive eye examination, testing how well a patient is seeing, both with their current glass’ prescription and without, using a Snellen chart, which measures visual acuity using different sizes of letters.
- Performing pre-testing: Pre-testing typically includes tests like checking eye pressures, using an autorefractor to estimate a patient’s prescription and running visual field screening tests.
- Using lensometers.
Receptionist
DLT Solutions
10.2015 - 05.2017
- Answered multi-line phone system, screened and relayed accurate messages to the appropriate person, and communicatedients and visitors a day as they entered the office in reference to the daily schedule, and obtained additional patient information as needed.
- Maintained a neat and organized front area, ordering supplies 3-4 times per year to keep office and waiting room well-stocked.
- Received payments for services rendered, and prepared bank deposits 3 times per week.
- Created a detailed checklist for invoicing clients used by all receptionists, saving over 12 hours each week.
- Notated minutes for meetings, and emailed meeting summaries to relevant parties within 4 to 6 hours.
- Prepared monthly reports in Excel, documenting and visualizing flow of potential tenants to determine best scheduling practices.
- Managed sending and receiving of all mailings, orders, invitations, and flowers.
- Maximized sales potential of store through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
Education
Business Administration -
O&M (University)
Santo Domingo,Dominican Republic09-2016
ESL classes - undefined
Lehigh Carbon Community College
Allentown, PA09.2025
ESL Classes - undefined
LITERACY
Allentown, PA01.2021
High School Diploma - undefined
Licateba
01.2011
Skills
- EMR software (Epic)
- Bilingual (Spanish)
- Delivery scheduling
- Customer service
- Communication skills
- Microsoft Office (Excel, Word, PowerPoint)
- Scheduling and calendar management
- Customer/patient billing
- Oral/written communication
- Warehouse software systems
- Inventory management
- Load planning
- Relationship building
- Microsoft Office Suite
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Outbound Shipping Clerk
LX Pantos
05.2025 - Current
Customer Service Representative
DSV Solutions
11.2024 - 05.2025
Inventory Control
Radial
02.2024 - 11.2024
Receptionist
Endocrine Office Dr. Geraldo Saavedra
03.2023 - 04.2024
Medical assistant
Rojas Eye Care
01.2020 - 07.2021
Receptionist
DLT Solutions
10.2015 - 05.2017
ESL classes - undefined
Lehigh Carbon Community College
ESL Classes - undefined
LITERACY
High School Diploma - undefined
Licateba
Business Administration -
O&M (University)
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