Kilsy Abreu
housekeeping supervisor/ Office coordinator
The Bronx,NY
Summary
Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Bilingual individual with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Lead Housekeeper
The Assemblage
The Bronx, United States
04.2018 - 03.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 8 to 10 hours per week
Housekeeping Supervisor
Labor Solutions
New York, NY
02.2015 - 03.2018
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Directed team 6 personnel in busy hotel with 659 rooms.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeper
Superior Cleaning
New York, NY
05.2013 - 03.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures.
- Engaged with guests on room requirements and amenities to promote overall satisfaction in hotel with over 600 rooms.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
High School Diploma -
Monroe College
The Bronx, NY06.2003
Skills
- Client Relations
- Cross-Department Collaboration
- Equipment Purchasing
- Team Support and Collaboration
- Employee Evaluation
- Linens Management
- Employee Work Scheduling
- Housekeeping Understanding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Housekeeper
The Assemblage
04.2018 - 03.2020
Housekeeping Supervisor
Labor Solutions
02.2015 - 03.2018
Housekeeper
Superior Cleaning
05.2013 - 03.2015
High School Diploma -
Monroe College
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