PRISM HR
Kiltoya Marlowe
Belton,TX
Summary
Skilled Payroll implementation Specialist with over 10 years of experience. Highly proficient in key components of payroll administration tasks, including troubleshooting, compliance guideline adherence, auditing, as well as complex processing methods. Highly skilled in researching and resolving system, payroll, and other issues and errors quickly and correctly.
Knowledgeable Implementation and Payroll Specialist with proven background in streamlining software implementation processes and enhancing client satisfaction. Successfully led multiple projects that optimized system integrations and reduced deployment times. Demonstrated proficiency in troubleshooting technical issues and providing effective solutions while collaborating closely with cross-functional teams.
Overview
15
15
years of professional experience
Work History
Implementation Specialist
FOURTH HR
11.2021 - Current
- Create a project plan and timelines working with the client and Benefits Implementation team
- Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on the documented specifications
- Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation
- Deliver administrator and manager training
- Support client for the first successful 30 days after go-live
- Participate in formal hand-off of 'live' client
- Complete implementation by the expected 'Go Live' date
- Provide the expert support that makes integrated solutions stand out in an increasingly competitive global marketplace
- Responsible for overseeing the processing of a portfolio of small business payrolls
- Maintained the accuracy of the payroll database systems
- Prepared monthly and quarterly state, federal payroll tax filings
- Researched state reporting requirements and wage and hour laws in each state that the company provides employment
- Set up direct deposit and resolves direct deposit issues to include stop payment of payroll checks
- Ensured accurate maintenance of time records, overtime, vacation tracking, sick leave, bonus, and bonus payments
- Responded promptly to employer questions and problems regarding payroll issues
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
PEO Payroll Specialist
Engage
06.2019 - 11.2021
- Provided outstanding client service to Engage clients
- Accurate and timely processing of all assigned payrolls
- Day-to-day payroll maintenance, including accurate and timely processing of payroll entries, garnishments, direct deposit information, and employee set-ups
- Established and maintained positive client working relationships; successfully contributes to high Client retention rates
- Provided support and training to clients and employees regarding payroll software and general payroll needs
- Provided progress reports to appropriate Engage team members
- Analyzed clients’ needs and provides appropriate recommendations
- Performed analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions
- Represent the Engage team effectively; builds trust and credibility and promotes transparency
- Maintained confidentiality of all client and employee information
- Support the development of user guidelines, training resources and documentation
- Trained new clients on all systems implemented
- Provide training resources and documentation for ongoing system usage
- Trained the Payroll Specialist on how the client operates and ensure understanding of system setup and processes
- Managed payroll data entry and processing for 50-75 clients to comply with predetermined company guidelines.
Senior Payroll Specialist
Solution One Industries
01.2014 - 06.2019
- Responsible for accurate preparation, documentation, and distribution of payroll
- Managed vacation and sick programs and personnel records; audit payroll for accuracy; and resolved payroll errors by reviewing and analyzing reports
- Made decisions regarding the development of all payroll procedures
- Oversaw the payroll reconciliation process for employment taxes, earnings, deductions, and accruals
- Reviewed time records for 300+ employees to verify accuracy of information.
- Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.
Payroll Account Manager
The Sullivan Group
08.2012 - 08.2014
- Responsible for accurate preparation, documentation, and distribution of payroll
- Managed vacation and sick programs and personnel records; audit payroll for accuracy; and resolved payroll errors by reviewing and analyzing reports
- Made decisions regarding the development of all payroll procedures
- Oversaw the payroll reconciliation process for employment taxes, earnings, deductions, and accruals
- Created and maintained employees’ file
- Processed payroll package shipments
- Reviewed time records for 150+ employees to verify accuracy of information.
Senior Payroll Specialist / Payroll Trainer
IOI Payroll
03.2010 - 01.2012
- Processed payroll for a client base of 4000 with multiple pay frequency
- Managed vacation and sick programs and personnel records; audit payroll for accuracy; and resolved payroll errors by reviewing and analyzing reports
- Made decisions regarding the development of all payroll procedures
- Oversaw the payroll reconciliation process for employment taxes, earnings, deductions, and accruals
- Created and maintained employees’ file
- Processed payroll package shipments
- Completed special projects accurately and within the allocated time frame
- Developed and presented payroll-related presentations to upper management
- Trained clients and new payroll specialist on payroll software
- Collaborated with HR to maintain up-to-date employee records, facilitating accurate paycheck calculations.
- Managed payroll for over 500 employees, ensuring timely and accurate payments.
- Resolved payroll discrepancies quickly and successfully.
Education
Master of Arts - Human Resource Management
Webster University
St. Louis, MO06-2015
Bachelor of Arts - General And History
Columbia College
Columbia, MO05-2013
Skills
- Payroll implementation
- Payroll administration
- Auditing
- Researching
- Resolving system issues
- Resolving payroll issues
- Client training
- Customer Support
- Data Migration
- Implementation and configuration
- Collaborative Team Player
- Microsoft Windows and Office
- Organizational Skills
- Attention to Detail
- Training Materials Development
Software
HRP
Evolution
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Crafting and DIY Projects
- Fashion
- Interior Design
- Reading
- Fashion and Style
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Avid Reader
- DIY and Home Improvement
- Cooking
Timeline
Implementation Specialist
FOURTH HR
11.2021 - Current
PEO Payroll Specialist
Engage
06.2019 - 11.2021
Senior Payroll Specialist
Solution One Industries
01.2014 - 06.2019
Payroll Account Manager
The Sullivan Group
08.2012 - 08.2014
Senior Payroll Specialist / Payroll Trainer
IOI Payroll
03.2010 - 01.2012
Master of Arts - Human Resource Management
Webster University
Bachelor of Arts - General And History
Columbia College
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