Resourceful Project Manager wit 10+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Hi, I’m
KILWANNA WRIGHT
Atlanta,GA
Summary
Overview
19
years of professional experience
Work History
The AgencyGeorge Town, Cayman Islands
Project Manager Assistant
01.2023 - Current
Job overview
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
MAPLES GROUPGeorge Town, Cayman Islands
HR Generalist
02.2022 - 11.2022
Job overview
- Reviewed and screened applicant resumes to identify qualified candidates.
- Delivered HR generalists functions, with a focus on immigration, for the Cayman office
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
HEALTH CITY CAYMAN ISLANDS
HR Assistant Manager
08.2020 - 01.2022
Job overview
- Facilitated all statutory related matters like Immigration, Council and JCI compliances
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Structured compensation and benefits according to market conditions and budget demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
DATOS SEZCGeorge Town Cayman Islands
Project Coordinator
02.2019 - 04.2020
Job overview
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Wrote technical narratives to document processes and design changes.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
HEALTH CITY CAYMAN ISLANDSGeorge Town , Grand Cayman
Guest Relations Executive
02.2018 - 01.2019
Job overview
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept departments briefed on individual requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Checked documentation and corrected issues in prompt fashion.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Planned and implemented promotional activities to increase customer satisfaction.
- Remained available - on call to respond to guest needs, complaints or inquiries.
- Coached and developed associates to improve soft skills and recovery techniques.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Monitored guest feedback, using to improve service and departmental operations.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Developed and implemented strategies to uphold safety and security of guests.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
HEALTH CITY CAYMAN ISLANDSGeorge Town, Cayman Islands
Administrative Assistant to Executive Team
08.2016 - 01.2018
Job overview
- Provided continuous, high quality support to Executive Team consisting of CEO/Head of Medical Services, Facility Director, Head of Finance, Director of Marketing and Director of Human Resources.
- Managed complex and frequently changing travel arrangements and coordinate pre-planning of trips. Arrangements include: applying for appropriate travel visas, creating agendas, liaising with necessary contacts, and researching country information.
- Coordinated and recorded internal and team meetings.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and distributed company-wide announcements, book conference rooms, and coordinate catering for internal and VIP group meetings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
DON-AD TRUCKING, INC.Morrow, GA
Assistant Office Manager
12.2008 - 02.2015
Job overview
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Authored business documents to organize and emphasize information quickly and effectively.
WELLS FRGO BANKTucker, GA
Teller Supervisor
06.2006 - 12.2008
Job overview
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Trained new hires on customer service policies and procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
MARRIOTT INTERNATIONAL, INC.Atlanta, GA
Reservations Executive
11.2004 - 12.2006
Job overview
- Processed 150-200 incoming calls per day in an call center environment
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
CLAYTON STATE UNIVERSITYAtlanta, GA
Bachelor of Science from Business Administration-Organizational Leadership
08.2014
University Overview
ATLANTA METROPOLITAN COLLEGEAtlanta, GA
Associate of Science from Early Childhood Education
01.2012
University Overview
Skills
Skills
- Business Administration
- Education & Training
- Customer Service
- Conflict Management
- Contract Development
- Multi-Unit Operations Management
- Procurement Management
- Budget Administration
- Business Writing
Skills
- Business Administration
- Education & Training
- Customer Service
- Conflict Management
- Contract Development
- Multi-Unit Operations Management
- Procurement Management
- Budget Administration
- Business Writing
Availability
See my work availability
Not Available
Available
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Quote
“Opportunity is a haughty goddess who wastes no time with those who are unprepared"
Timeline
Project Manager Assistant
The Agency
01.2023 - Current
HR Generalist
MAPLES GROUP
02.2022 - 11.2022
HR Assistant Manager
HEALTH CITY CAYMAN ISLANDS
08.2020 - 01.2022
Project Coordinator
DATOS SEZC
02.2019 - 04.2020
Guest Relations Executive
HEALTH CITY CAYMAN ISLANDS
02.2018 - 01.2019
Administrative Assistant to Executive Team
HEALTH CITY CAYMAN ISLANDS
08.2016 - 01.2018
Assistant Office Manager
DON-AD TRUCKING, INC.
12.2008 - 02.2015
Teller Supervisor
WELLS FRGO BANK
06.2006 - 12.2008
Reservations Executive
MARRIOTT INTERNATIONAL, INC.
11.2004 - 12.2006
CLAYTON STATE UNIVERSITY
Bachelor of Science from Business Administration-Organizational Leadership
ATLANTA METROPOLITAN COLLEGE
Associate of Science from Early Childhood Education
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