Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kilwanna Williams

Riverdale,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements excelling at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

1
1
year of professional experience

Work History

Patient Access Rep /Emerency Room

Franciscan Health Hospital
09.2023 - 02.2024
  • Expedited pregnant patients experiencing labor pain; serviced stroke and cardiac patients experiencing attacks are seen immediately.
  • Wore personal protective equipment (PPE) for protection against hazardous
  • Inform patients as well and collected payments as appropriate (estimates, co-pays, outstanding balances, self-pay, etc).
  • Ensured families receive appropriate forms for intake forms and instructions to complete for emergency.
  • Verified patient insurance and benefits for initial patient intake.
  • Scanned ID’s both Driver's License or State and scanned Health insurance cards of all types.
  • Answered multi-line calls and transferred to party.
  • Recorded death for deceased patient and set up appoint for date of body pick-up after autopsy was performed
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected co-payments for emergency room services received.

Patient Service Representative

UChicago Medicine
01.2023 - 08.2023
  • Welcomed and greeted patients in a friendly and courteous manner
  • Checked-in patients before visit and checked-out after visit
  • Verified insurance eligibility ensuring information is accurate from medical cards of all types
  • Scanned ID’s both Driver's License or State and scanned Health insurance cards of all types.
  • Scheduled appointments(new, return, same day as appointments) as needed.
  • Obtained accurate information from patients, ensured all registration forms were completed
  • Notified care staff when patient has arrived and ready to be seen
  • Answered calls and screened messages in a professional manner while taking messages for physicians and other staff.
  • Patients are seen promptly keeping track of time on Epic tracking board
  • Collected payments and updated accounts with current payment information
  • Scheduled patient procedure, imaging and lab work appointments for patients from request by physician.
  • Provided reminder calls for imaging procedure or lab work appointments.
  • Scheduled patient procedure with an oral or written order by doctor's request.

Education

Certificate in Medical Terminology - General Studies

South Suburban College
South Holland, IL
01.2015

Skills

  • Epic: EMR/EHR
  • HIPAA Compliance
  • Patient check-in/ Check-out
  • Typing 30wpm
  • Insurance Verification
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Strong empathy
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Multi-Line Telephone Systems

Timeline

Patient Access Rep /Emerency Room

Franciscan Health Hospital
09.2023 - 02.2024

Patient Service Representative

UChicago Medicine
01.2023 - 08.2023

Certificate in Medical Terminology - General Studies

South Suburban College

Similar Profiles

CREATE PROFILE
Kilwanna Williams