Kilynne Jewell
Easton,ME
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Veterinary Technician
Presque Isle Animal Hospital
10.2017 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Designed and created client education materials and marketing materials for hospital services.
Medical Records Technician
The Aroostook Medical Center
08.2016 - 10.2017
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Supported administrative staff in maintaining current knowledge of billing requirements and regulatory changes through regular training sessions.
- Assisted in audits and investigations involving medical records, contributing to the identification of potential areas for improvement in documentation processes.
- Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
- Identified new methods to optimize medical records management.
- Enhanced the quality of health information management by following established protocols for coding and filing medical documents.
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in implementing new filing system that resulted in increased ease of access for both staff members and patients alike.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Assisted in training new staff on medical record processing and filing procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
Education
Bachelor of Science - Animal Science
University of Maine
Orono, ME05.2013
High School Diploma -
Easton Junior-Senior High School
Easton, ME06.2009
Skills
- Medical History Collection
- Laboratory skills
- Surgical Preparation
- Pharmacy Duties
- Client Education
- Treatment Administration
- Emergency and preventive care
- Supply Restocking
- Medical record-keeping
- Medication Administration
- Surgical procedures and support
- General anesthesia monitoring
- Diagnostic Imaging
- Euthanasia Procedures
- Patient Monitoring
- Dental Procedures
- Wound treatment
- Instrument pack sterilization
- Microscopy techniques
- Radiology Safety
- Canine and feline intubation
- Closed-chest CPR
- Cytocentesis/Urinalysis Techniques
- Controlled Substance Management
- Aseptic Techniques/sanitation protocols
- Wound Management
- Dietary recommendations
- Veterinary office administration/Customer Service/Client Relations
- Appointment Scheduling
- Inpatient Care
- Patient Triage
- Clear Communication
- Medical Terminology
- Patient Discharge
- Patient Check-Ins
- Medical Equipment Maintenance
- Medical Histories
- Staff Training
- HIPAA Compliance and regulations
- Written and verbal communication
- File Organization
- Data Entry and processing
- Document Scanning
- Medical Records Management
- EMR / EHR
- Medical office administration
- Patient confidentiality
- Quality Control Checks and Record Accuracy
- Data Security
- Staff education and training
- Medical Software Proficiency
- Medical Release of Information ROI processes
- Microsoft Excel and Word
- Electronic Filing System Organization
- Computerized Indexing Systems
- Doctor Communication
Timeline
Veterinary Technician
Presque Isle Animal Hospital
10.2017 - Current
Medical Records Technician
The Aroostook Medical Center
08.2016 - 10.2017
Bachelor of Science - Animal Science
University of Maine
High School Diploma -
Easton Junior-Senior High School
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