Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kimberly Aguirre

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technology Services Specialist

Always Answer
10.2022 - Current
  • Vendor Management – Take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service, deliverability, and deriving value from vendors in the long-run.
  • Project Management - Initiating, planning, executing, controlling, and closing work to achieve specific goals and meet specific success criteria at the specified time.
  • Technology Management - Manage technological fundamentals to create competitive advantage.
  • Programming - Program all Client account information into all call processing systems, and ensure information is updated and accurate.
  • Customer Care - Be available to answer calls from customers or prospects on Always Answer business lines; handling, routing, or directing such calls according to proper departmental procedures
  • Occasional lifting/carrying of 25 pounds
  • Visual acuity
  • Speech and hearing
  • Hand/eye coordination
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
  • Sitting for extended periods of time
  • Standing, reaching, walking, twisting, and kneeling to perform the essential functions.
  • Working conditions are primarily inside of an office environment.

Customer Care Associate

Always Answer Formerly Personalized Communications
05.2020 - 10.2022
  • Managed client records
  • Set up client appointments
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Resolved customer information and complaints
  • Performed data entry for customer information
  • Provided policy and service information
  • Participated in weekly meetings with management teams regarding goals progress updates.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

Administrative Assistant/Receptionist

Personalized Communications
12.2018 - 05.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed client records
  • Set up client appointments
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Resolved customer information and complaints
  • Performed data entry for customer information
  • Provided policy and service information
  • Scheduled office meetings and client appointments for staff teams.

Telephone Service Representative

Personalized Communications
04.2016 - 12.2018
  • Documented and detailed calls and complaints using call center's CRM database.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Processed debit and credit card and electronic check payments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Sales Associate

Payless ShoeSource Inc.
07.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Handled store opening and closing duties.
  • Managed bank deposit runs for the store safely.

Child Care Worker

First Christian Church Of Duncanville
11.2011 - 06.2015
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

Education

No Degree - Cyber Security

Mountain View College
Dallas, TX

Associate of Science - Nursing

Mountain View College
Dallas, TX
08.2020

High School Diploma -

Duncanville High School
Duncanville, TX
05.2014

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Quality Assessment
  • Resource Allocation
  • Emergency Response
  • Project Planning
  • Audit reporting
  • Program Evaluation
  • Leadership Skills
  • Microsoft Office

Certification

  • Fred Pryor How To Become A Great Communicator
  • Fred Pryor Give Effective Feedback & Maintain Positive Relationships
  • Fred Pryor Managing Multiple Priorities Projects & Deadlines
  • Fred Pryor How To Balance Work & Life

References

Kalle Johnson

262-210-9107


Marshahn Raine 

m.antoinette3@icloud.com

214-281-1218


Mimi Tran

469-231-2608


Taylor Klis

214-536-8812


Victor Negron

214-777-3914

Timeline

Technology Services Specialist

Always Answer
10.2022 - Current

Customer Care Associate

Always Answer Formerly Personalized Communications
05.2020 - 10.2022

Administrative Assistant/Receptionist

Personalized Communications
12.2018 - 05.2020

Telephone Service Representative

Personalized Communications
04.2016 - 12.2018

Sales Associate

Payless ShoeSource Inc.
07.2015 - 04.2016

Child Care Worker

First Christian Church Of Duncanville
11.2011 - 06.2015

No Degree - Cyber Security

Mountain View College

Associate of Science - Nursing

Mountain View College

High School Diploma -

Duncanville High School

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Kimberly Aguirre