Kim Anderson

.

• Answered phones to respond to customer inquiries and transferred calls to appropriate departments.
• Daily advisory on weather updates and our complimentary bus service.
• Offered our information for airport transportation/Minnie Van service on property.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Arranged special accommodations for guests to enhance visitor experiences.
• Managed customer complaints and rectified issues to complete satisfaction.
• Handling calls for all of Disney Resorts.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Attended training for all updates and company policy changes.
• Helped guest with My Disney Experience issues along with Magic Band.
• Assisted with Genie+ Lightning Lane Questions.
• Assisted guest with My Disney Experience App walking through the steps to apply for a DAS pass (Disability Access Service pass)

• Corporate Business Division of Godiva Chocolatier
• Focused on improving customer experience and building customer loyalty.
• Asked probing questions to determine service needs and accurately input information into Gladly, Mocha and PDQ system.
• Informed customer about billing invoices , apology letters, shipping tracking and out of stock items.
• Escalated customer concerns, store issue and inventory requirements to supervisors documented conversations with customers to track requests, problems and solutions in GLadly.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Communicated with customers about company offerings, including policies, restrictions and refund policies.
• Stayed up to date on store promotions, payment policies and security practices.
• Provided timely, courteous and knowledgeable responses to information requests by email.
• Set up new accounts and listed personal, demographic and payment information in system.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Claims Processor Coded Claims forms and mediated disputes between carriers and clients.
• Manage analyze and process for FSA/DCA, HSA, HRA accounts Identified medical claim issues before they escalated and implemented approval for effective resolution Meeting deadline date to process claims.
• Incoming mail logging by dates and meeting deadlines Organized files, developed spreadsheets, faxed reports and scanned documents.
• Uploaded 100% of all incoming claims into system Developed more efficient filing systems and customer database protocols Made copies, sent faxes and handled all incoming and outgoing correspondence Ability to work well independently, as team member Re Issuing new debit benefit medical cards to customer Medical benefit medical destruction Ordering office supplies as needed.

• Booked resort, dining, photo and airlines accommodations.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Arrange Car rental and bus accommodations.
• Greeted all guests in a courteous and professional manner.
• Generates ticket sales and annual passes purchases.
• Coordinate In-park travel accommodation for all special requests.
• Recommended top dining and entertainment options for guests in the Walt Disney Resorts.
• Referred guests to local restaurants and recommended attractions in the area.
• Ensured that guest complaints were handled in the most effective manner possible and that complimentary services.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
• Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
• Handled travel arrangements for groups, couples, executives and special needs clients.