Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Anderson

Summary

Dynamic Customer Service Agent with FedEx Express, recognized for enhancing customer loyalty through effective problem resolution and outstanding communication skills. Proven ability to manage escalations and ensure timely deliveries, while demonstrating strong organizational capabilities and attention to detail. Committed to fostering relationships and maintaining high service standards in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Customer Service Agent (CSA)

FedEx Express
08.2010 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Childcare Provider / Customer Service

Fitness Proteam
09.2009 - 07.2010
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

Stay at Home Mom

Anderson Household
06.2001 - 08.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Agent (CSA)

FedEx Express
12.1999 - 06.2001
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Education

High School Diploma -

Quitman Public School
Quitman, AR
05-1997

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • File management
  • Relationship building
  • Information verification
  • Information updates
  • Delivery tracking
  • Order placement
  • Shipping and logistics
  • Returns processing
  • Multitasking and organization
  • Product knowledge

Timeline

Customer Service Agent (CSA)

FedEx Express
08.2010 - Current

Childcare Provider / Customer Service

Fitness Proteam
09.2009 - 07.2010

Stay at Home Mom

Anderson Household
06.2001 - 08.2009

Customer Service Agent (CSA)

FedEx Express
12.1999 - 06.2001

High School Diploma -

Quitman Public School

Similar Profiles

CREATE PROFILE
Kim Anderson