Kim Ashi
Dacula,Georgia
Summary
Highly experienced Epic Trainer with over seven years of progressive experience in healthcare IT, encompassing classroom instruction, Go-Live support, and remote training. Proven ability to develop and deliver effective training solutions across a range of Epic modules, including Optime, Anesthesia, Clin Doc, CPOE, Cadence, and Ambulatory. Seeking a challenging role to leverage expertise in enhancing user proficiency and system adoption.
Overview
9
9
years of professional experience
Work History
Epic OpTime Go-Live Consultant
Orlando Health Sebastain River Medical Center
07.2025 - 07.2025
- Streamlined project management by collaborating with stakeholders to establish clear goals and timelines.
- Minimized risks during implementations by conducting thorough assessments and recommending appropriate mitigation strategies.
- Conducted pre-go-live testing, validating system configurations and identifying potential issues prior to launch.
- Maintained strong working relationships with clients, consistently delivering on promises and exceeding expectations.
Epic Go-Live Consultant
Trinity Health Mercy One
06.2025 - 07.2025
- Optimized resource allocation during implementations through effective project management techniques.
- Maintained up-to-date knowledge on industry trends and advancements in order to provide relevant recommendations on best practices for each client''s unique needs.
- Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
Epic Credentialed Trainer Optime | Anesthesia | Go-Live
Durant Regional Medical Center
12.2024 - 04.2025
- Delivered targeted Optime training via classroom and virtual platforms to a diverse group of surgical stakeholders, including PAT, Pre-Op, Intra-Op, and PACU Nurses, as well as Surgery Schedulers and Preference Card Builders.
- Oversaw all training administration, encompassing attendance tracking, Learning Management System (LMS) record maintenance, standardization of training tools, and the development of instructor manuals, training materials, job aids, and comprehensive documentation.
- Improved healthcare professional competency through the provision of thorough Epic training programs, ensuring preparedness for End User Proficiency Assessments (EUPA) and the efficient coordination of all training logistics.
Epic Credentialed Trainer Optime | Anesthesia
Memorial Hermann Hospital (TMC)
06.2024 - 11.2024
- Conducted engaging in-person and online Optime training sessions for a wide range of surgical team members, including PAT, Pre-Op, Intra-Op, PACU Nurses, Perfusionists, Surgery Schedulers, and Preference Card Builders.
- Guided users through Optime workflows and addressed challenges encountered during both the Soft Go-Live and Go-Live phases of implementation.
- Optimized learning outcomes by crafting personalized lesson plans that accommodated varied individual requirements and learning preferences.
Epic Credentialed Trainer Optime | Orders
McLeod Regional Medical Center
12.2023 - 03.2024
- Presented structured in-person instruction on Optime for pre-operative, intra-operative, and PACU nurses, as well as Inpatient/Outpatient Orders for physician trainers specializing in General Medicine and Neurology.
- Guided and assisted hospital end-users with Optime and Orders workflows, effectively resolving challenges encountered during system activation.
- Improved learner comprehension by employing captivating, interactive, and practical teaching methods. Furnished essential on-location support and immediate aid during system rollouts, contributing to positive outcomes.
Epic Credential Trainer Optime
St. Agnes Medical Center
07.2023 - 09.2023
- Served as a remote Epic trainer for Optime, co-instructing and monitoring chat to ensure comprehensive student support. Managed classroom registration, participant training setup, and the remote administration of the End User Proficiency Exam (EUPA) via the Learning Management System (LMS).
- Trained and assisted hospital end-users with Optime and anesthesia workflows, resolving issues during Go-Live. Led the "ATE" (At the elbow) support consultant team as a Project Zone Lead.
- Served as the primary point of contact for workflow issues and questions during Go-Live, demonstrating leadership and problem-solving capabilities.
Epic Go-Live Project Team Lead Ambulatory
St. Mary’s Hospital
04.2023 - 06.2023
- Project team leads for “ATE” support consultants and are also responsible for collaborating with the Operational staff to support all EPIC applications implemented for Patient Care at facilities. The go-to person for staffing concerns, needs, and workflow issues/questions during Go-Live to ensure a successful and problem-free project rollout.
- Managed a team of 70 consultants
- Provided technical guidance as needed while delegating tasks effectively based on individual strengths and skill sets within the team. Achieved high levels of stakeholder satisfaction through exemplary leadership, consistent communication, and a commitment to delivering results in alignment with established objectives.
Epic Go-Live Project Team Lead Ambulatory
Children Of Alabama Hospital
02.2023 - 03.2023
- Project team leads for “ATE” (at the elbow ) support consultants. Also responsible for collaborating with the Operational staff to support all EPIC applications implemented for Patient Care at facilities.
- Go-to person for allocating consultant resources, concerns, needs, and workflow issues/questions during Go-Live to ensure a successful and problem-free project rollout.
Epic Go-Live Project Team Lead |In-Patient
ST. Alphonsus Regional Hospital
01.2023 - 02.2023
- Led project teams supporting "ATE" consultants and collaborated directly with operational staff to ensure comprehensive support for all patient care-related EPIC applications implemented across facilities.
- Served as the primary point of contact during Go-Lives, proactively addressing workflow issues and staffing needs to facilitate seamless and successful project rollouts.
- Directed and a team of 150 consultants, implementing process improvements that enhanced overall team productivity. Cultivated a positive and collaborative work environment that fostered innovation and professional development.
Epic Go-Live Project Team Lead | In-patient
Mount Carmel East Hospital
09.2022 - 11.2022
- Spearheaded project teams in support of "ATE" consultants, fostering strong collaboration with operational staff to provide comprehensive support for all patient care-related EPIC applications deployed across facilities.
- Functioned as the primary escalation point for workflow inquiries and staffing requirements during Go-Live phases, ensuring proactive resolution and a seamless, problem-free project implementation.
- Directed and mentored a large team of 187 consultants, providing necessary technical guidance and strategically delegating tasks based on individual capabilities to maximize team effectiveness.
Epic Credential Trainer (Optime/Anesthesia)
Orlando Health Saint Cloud Hospital
04.2022 - 07.2022
- Tailored lesson plans, training materials, practical exercises, and assessments specifically aligned with the organization's OpTime implementation.
- Delivered comprehensive classroom training on critical OpTime functionalities, including scheduling, pre-operative documentation, intra-operative charting, and post-operative workflows, while evaluating end-user comprehension through varied methods like quizzes and skill demonstrations.
- Collaborated with subject matter experts to guarantee the accuracy and relevance of all training content and facilitated end-user proficiency assessment by assisting users with the End User Proficiency Exam (EUPA) via the Learning Management System (LMS).
Epic Go-Live Optime |Anesthesia Zone Lead
Orlando Health Winnie Palmer Hospital for Women & Babies
02.2022 - 03.2022
- Provided direct "At-The-Elbow" support to physicians and nurses within the Operating Room (OR) across the Pre-Op, Intra-Op, and Post-Op phases, specifically focusing on Optime and Anesthesia workflow tasks.
- Instructed medical staff (physicians and nurses) on essential EPIC functionalities, including medication lookup, allergy and vital sign review, problem list updates, medication order entry, and order review confirmation.
- Served as an initial point of escalation, promptly identifying and reporting critical issues to the command center through the submission of high-priority tickets.
Epic Credential Trainer | Optime
Tanner Health System
08.2021 - 12.2021
- Customized OpTime training materials (lesson plans, assessments) directly aligned with organizational workflows across all surgical phases.
- Delivered comprehensive remote OpTime training, managing all logistics including registration and EUPA via LMS.
- Collaborated with SMEs to ensure training accuracy and applied adult learning principles for optimal outcomes and schedule flexibility.
Epic Go-Live Optime |Anesthesia
Middlesex Hospital
07.2021 - 08.2021
- Provided direct "At-The-Elbow" (ATE) support to OR clinicians (Surgeons, Anesthesiologists, CRNAs, and Nurses) throughout the Pre-Op, Intra-Op, and Post-Op phases, focusing on Optime and Anesthesia workflows.
- Supported and educated nurses on utilizing the Medication Administration Record (MAR) and Documentation Flowsheets, while also training all clinical staff on essential tasks like reviewing patient information, updating problem lists, and managing medication orders.
- Assisted physicians and nurses with documenting patient encounters and efficiently managing their in-basket orders within the EPIC system.
Epic Go-Live | Optime Clinic
Virtua Hospital Willingboro
03.2021 - 04.2021
- Provided "At-The-Elbow" (ATE) support to a diverse group of outpatient clinicians, including Primary Care, Sports Medicine, and GI Surgical surgeons, as well as MAs and LPNs, focusing on encounter documentation, closed encounter addendums, and efficient in-basket management.
- Assisted surgeons with pre-operative procedure preparation, including the creation of case requests and preference lists to streamline surgical workflows.
- Educated physicians on effective communication strategies, such as routing messages to nurse pools, and provided support for patient registration, check-in/out processes, and appointment scheduling.
Epic Go-Live Optime | Anesthesia
Orlando Health Central
01.2021 - 02.2021
- Delivered specialized "At-The-Elbow" (ATE) support within the Operating Room, guiding physicians and nurses through Optime and Anesthesia workflows across the continuum of care (Pre-Op, Intra-Op, Post-Op).
- Empowered clinical staff by providing comprehensive training and support on critical EPIC functionalities, including medication administration (MAR), documentation flowsheets, patient information review, problem list management, and medication order processing, with an emphasis on efficient order entry using smart tools.
- Facilitated effective communication and workflow management for physicians and nurses by providing guidance on in-basket management, order reconciliation, preference list utilization, and timely escalation of critical issues via high-priority tickets.
Epic Go-Live Ambulatory | Cadence Support
Partners Milford Regional Medical Group
11.2020 - 12.2020
- Provided targeted "At-The-Elbow" (ATE) support to Orthopedic Clinic surgeons and Medical Assistants, specializing in encounter documentation, addendum charting, and the creation of personalized smart phrases and preference lists.
- Enabled physicians to optimize communication and workflow by providing education on routing messages to their nurse pool, effectively managing their in-basket, accurately identifying patient readiness, and adjusting levels of service within the Epic software.
- Proactively addressed and resolved end-user issues, initiating help desk tickets when necessary, and escalating critical matters to the command center via high-priority channels to ensure timely resolution.
Epic Go-Live Optime |Anesthesia
CHI Health Nebraska Heart Hospital
09.2020 - 09.2020
- Delivered focused "At-The-Elbow" support to physicians and nurses within the ICU Step-down Unit, instructing them on the creation and navigation of Patient Lists and efficient order entry processes.
- Guided nurses in the effective utilization of the Medication Administration Record (MAR) and Documentation Flowsheets, while also training all clinical staff on essential tasks such as medication lookup (including home meds), allergy review, problem list updates, and order verification.
- Promptly reported incident tickets and related concerns to the command center, ensuring timely awareness and resolution of critical issues within the fast-paced ICU Step-down unit.
Epic Credential Trainer Optime | Orders
Baptist Health Floyd
05.2020 - 07.2020
- Developed and delivered engaging classroom training programs for Operating Room personnel on OpTime, accompanied by comprehensive training materials such as PowerPoint presentations and Quick Start Guides.
- Instructed physicians and other providers through detailed classroom sessions on OpTime and Inpatient modules, encompassing functionalities like pre-operative documentation and post-operative workflows, with a focus on ensuring successful completion of the End User Proficiency Exam (EUPA).
- Elevated participant involvement through the incorporation of interactive workshops and practical exercises to optimize learning and knowledge retention across various learning styles.
Epic Go-Live Optime | Anesthesia
Trinity Mac Neal Hospital Loyola Medicine
03.2020 - 04.2020
- Furnished direct, personalized assistance ("At-The-Elbow") to physicians and nurses within the Operating Room, focusing on Optime and Anesthesia workflows throughout the surgical patient journey (Pre-Op, Intra-Op, Post-Op).
- Offered guidance and instruction to nursing staff on the utilization of the Medication Administration Record (MAR) and Documentation Flowsheets.
- Educated medical personnel (physicians and nurses) on vital EPIC functionalities, including medication retrieval, patient header review, allergy and vital sign checks, problem list updates, medication order entry, and order verification.
Epic Go-Live Ambulatory Zone Lead
Baptist Health
01.2020 - 02.2020
- Delivered individualized, point-of-care ("At-the-Elbow") guidance to surgeons, MAs, and LPNs within the cancer clinic, concentrating on encounter documentation, addendum charting for completed encounters, and in-basket administration.
- Aided surgeons in the development of preference lists and the creation of personalized smart phrases, while also instructing and supporting physicians in directing messages to their nursing team.
- Provided assistance to end-users with patient registration processes, including check-in and check-out procedures, appointment scheduling, and the resolution of technical issues, extending support to fellow consultants as needed.
MULTIPLE PROJECTS
01.2017 - 01.2019
- SUPPORTING CPOE |CLINDOC & AMB
Education
Associate Business & Operations Management -
Gwinnett Technical College
Certified Phlebotomist Technician - undefined
Georgia Piedmont College
Certified Nursing Assistant - undefined
DeKalb Technical College
Bachelor of Arts -
University of North Georgia - Ungraduate
Skills
- HIPAA compliance
- Skilled in navigating Epic software
- Patient care documentation
- Software implementation
- Train-the-trainer
- Teamwork
- Teamwork and collaboration
- Adult learning principles
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
Timeline
Epic OpTime Go-Live Consultant
Orlando Health Sebastain River Medical Center
07.2025 - 07.2025
Epic Go-Live Consultant
Trinity Health Mercy One
06.2025 - 07.2025
Epic Credentialed Trainer Optime | Anesthesia | Go-Live
Durant Regional Medical Center
12.2024 - 04.2025
Epic Credentialed Trainer Optime | Anesthesia
Memorial Hermann Hospital (TMC)
06.2024 - 11.2024
Epic Credentialed Trainer Optime | Orders
McLeod Regional Medical Center
12.2023 - 03.2024
Epic Credential Trainer Optime
St. Agnes Medical Center
07.2023 - 09.2023
Epic Go-Live Project Team Lead Ambulatory
St. Mary’s Hospital
04.2023 - 06.2023
Epic Go-Live Project Team Lead Ambulatory
Children Of Alabama Hospital
02.2023 - 03.2023
Epic Go-Live Project Team Lead |In-Patient
ST. Alphonsus Regional Hospital
01.2023 - 02.2023
Epic Go-Live Project Team Lead | In-patient
Mount Carmel East Hospital
09.2022 - 11.2022
Epic Credential Trainer (Optime/Anesthesia)
Orlando Health Saint Cloud Hospital
04.2022 - 07.2022
Epic Go-Live Optime |Anesthesia Zone Lead
Orlando Health Winnie Palmer Hospital for Women & Babies
02.2022 - 03.2022
Epic Credential Trainer | Optime
Tanner Health System
08.2021 - 12.2021
Epic Go-Live Optime |Anesthesia
Middlesex Hospital
07.2021 - 08.2021
Epic Go-Live | Optime Clinic
Virtua Hospital Willingboro
03.2021 - 04.2021
Epic Go-Live Optime | Anesthesia
Orlando Health Central
01.2021 - 02.2021
Epic Go-Live Ambulatory | Cadence Support
Partners Milford Regional Medical Group
11.2020 - 12.2020
Epic Go-Live Optime |Anesthesia
CHI Health Nebraska Heart Hospital
09.2020 - 09.2020
Epic Credential Trainer Optime | Orders
Baptist Health Floyd
05.2020 - 07.2020
Epic Go-Live Optime | Anesthesia
Trinity Mac Neal Hospital Loyola Medicine
03.2020 - 04.2020
Epic Go-Live Ambulatory Zone Lead
Baptist Health
01.2020 - 02.2020
MULTIPLE PROJECTS
01.2017 - 01.2019
Certified Phlebotomist Technician - undefined
Georgia Piedmont College
Certified Nursing Assistant - undefined
DeKalb Technical College
Associate Business & Operations Management -
Gwinnett Technical College
Bachelor of Arts -
University of North Georgia - Ungraduate
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