Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kim Ayers

Nashville,TN

Summary

Dedicated Community Organizer with [Number] years of empowering underserved cultures and interests by communicating with local and state governments. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals. Progressive Organizer well-versed in organizational and representational issues to lead [Type] campaigns. Specializes in [Area of expertise] and assists in [Type] activities to recruit, coordinate and engage large mobilizations toward action. Self-motivated and disciplined in planning and tracking priorities and works flexible hours, including evenings and weekends to accomplish goals. Personable Hospitality Specialist with [Number] years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over [Number] years of industry experience. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over [Number] years of guest service experience in hospitality industry. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate [Job Title] motivated to positively impact individuals with knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action].

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Restaurant Manager

Demos
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations, and procedures.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Carefully interviewed, selected, trained, and supervised staff
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Led and directed team members on effective methods, operations, and procedures
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Reconciled cash and credit card transactions to maintain accurate records
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Purchased food and cultivated strong vendor relationships
  • Motivated staff to perform at peak efficiency and quality
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Maximized quality assurance by completing frequent line checks
  • Oversaw food preparation and monitored safety protocols
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment

Legislative Analyst

103rd Congress
  • Answered telephone and coordinated meetings and conferences.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Provided key administrative assistance to senior management.
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
  • Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Revised and finalized letters, briefs, and memos.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Interviewed clients to obtain information relevant to cases.
  • Collaborated with attorneys to develop strategies for each case.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Researched statutes, decisions, legal articles, and codes.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases
  • Answered telephone and coordinated meetings and conferences
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits

Community Service Volunteer

Congress
  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Gained knowledge and experience working with children in educational setting.
  • Collaborated with local organizations to provide food baskets to families in need.
  • Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
  • Assisted organizing local charity events to raise funds for disadvantaged families.
  • Developed communication strategies to promote charity events.
  • Planned and delivered numerous activities and special events.
  • Developed volunteer training program to teach new volunteers best practices.
  • Hosted monthly meetings with volunteers to discuss upcoming events and initiatives.
  • Led weekly volunteer team to clean up public parks and create safe environment for children.
  • Established and maintained relationships with local organizations to coordinate volunteer efforts.
  • Distributed flyers and organized clothing drive to benefit homeless veterans.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Spearheaded fundraising campaign to support local underprivileged school.
  • Assisted in developing and implementing systems to track volunteer hours and progress.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and implemented strategies to enhance quality of social services.
  • Monitored progress towards service plan goals.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented programs to engage and empower underserved populations.
  • Collaborated with local organizations to provide food baskets to families in need
  • Exhibited excellent communications and customer service relations skills

Intern

United States Agency For International Development, USAID
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Collaborated with senior management on new initiatives to build confidence.
  • Generated reports detailing findings and recommendations.
  • Developed and maintained relationships with key internal stakeholders.
  • Assisted in developing integrated marketing strategies for small businesses.
  • Conducted extensive research for startup company projects.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Constituent Liaison

Congressman Albert R. Wynn 4th D
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Supported public relations managers with writing, researching and preparation of materials
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Produced and distributed brochures, newsletters and press kits.
  • Used various social media platforms for media and blogger outreach.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
  • Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
  • Facilitated press conferences and other outreach events to raise visibility of organization.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Conducted media relations and responded to media requests for information.
  • Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Coordinated media interviews with organization staff, board members and volunteers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Facilitated outreach activities to build community awareness.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored and evaluated impact of social services on community.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Developed and implemented strategies to enhance quality of social services.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.

Congressional Intern

Congressional Black Caucus
  • Thoroughly researched issues and legislation.
  • Assisted staff with special projects and communications.
  • Performed administrative duties such as answering phones, distributing mail and updating databases.
  • Greeted and welcomed constituents and guests at office, offering immediate assistance and liaising between upper office staff and general public.
  • Prioritized tasks to complete on time or ahead of schedule.
  • Conducted legislative research on wide range of topics.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Cataloged newspaper articles and scanned into computer systems.
  • Greeted visitors entering office and asked questions to ascertain how to provide assistance.
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
  • Organized and planned meetings with high-level political appointees and elected officials.
  • Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
  • Attended legislative and regulatory hearings to report information.
  • Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.
  • Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
  • Created comprehensive political, legislative and regulatory goals, strategies and plans.
  • Used public gatherings, community events and direct relations to keep constituents happy and informed.
  • Supported efforts of registered lobbyists and special interest groups by aiding legislative agenda.
  • Advanced organization's legislative and political agenda through advocacy initiatives.
  • Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.
  • Kept up with news on daily basis to stay informed about local, regional, national and international events.
  • Developed and strengthened political partnerships to further agendas.
  • Drafted legislation and amendments, wrote government policies and established budgets.
  • Presented more than [Number] legislative addresses, group talks and public events.
  • Conducted head counts to help predict outcome of upcoming votes.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.

Get Out the Vote Organizer

Democratic National Committee
  • Networked among donors and fundraised to generate money for campaign.
  • Built political coalitions to enhance message.
  • Planned and executed events with public and private donors.
  • Negotiated vendor contracts and managed relationships.
  • Defined all campaign roles and filled positions.
  • Utilized social media advantageously for free and persuasive media.
  • Followed federal, state and facility guidelines to maintain professional interactions with campers.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Developed policy positions and wrote public statements outlining stances.
  • Organized session wrap-up events to recognize campers' achievements.
  • Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
  • Cultivated cordial relationships with campers' parents or guardians.
  • Drummed up support for political candidates by canvassing door-to-door.
  • Traveled with campaign team to help organize support at different locations.
  • Educated new volunteers and students about campaign platforms.
  • Ran phone banks taking calls from donors wishing to contribute to political causes.
  • Prepared materials and signage for distribution to local area.
  • Organized events designed to connect candidate with voters.
  • Brought in new volunteers through word-of-mouth outreach and grassroots campaigns.
  • Engaged with supporters, potential supporters and opponents via online platforms.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.
  • Developed and implemented training programs for staff.

Night Food and Beverage Manager

Sheraton Hotel Downtown
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.

PBX Hotel Operator

Hermitage Hotel
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Identified service improvement opportunities through call volume and performance reports.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.

Concierge

Hermitage Hotel
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.

Senior Hospitality Manager

Levy's Restaurant
07.2008 - 04.2009
  • Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Oversaw all daily office operations and equipment maintenance.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Developed and implemented promotional strategies to increase occupancy.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.

Banquet Manager

Hillwood Country Club
03.2006 - 07.2008
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Directed and managed banquet functions for [Number]-person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Liaised with venue management to monitor logistics and timelines.
  • Performed cost-benefit analysis for corporate and social events.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Assistant Food & Beverage Manager

Hermitage Hotel
09.2004 - 05.2006
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented new drink policies, reducing over-pouring by [Number]%.
  • Analyzed [Type] beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Bachelor of Science - Business Management And Entrepreneurialship

University of Phoenix
Phoenix, AZ

Skills

  • Food Plating and Presentation
  • Labor and Food Cost Control
  • Conflict Resolution Techniques
  • Order Delivery Practices
  • Food Preparation and Safety
  • Customer Needs Assessments
  • Safe Work Practices
  • Dining Room Management
  • Verbal and Written Communication
  • Staff Training
  • Aloha POS
  • Strategic Planning
  • Issue Resolution
  • Guest Interaction
  • Customer Preferences
  • Vendor Relationships
  • Practice Management
  • Customer Needs Assessments
  • High-Volume Dining
  • Diverse Beverage Knowledge
  • Safe Food Handling
  • Order Accuracy
  • Portion Sizes
  • Standardized Recipes
  • Equipment Maintenance
  • Kitchen Scheduling
  • Cost Control
  • Employee Scheduling
  • Menu Planning
  • Hospitality Management
  • VIP Services
  • Dining Reservations
  • Guest Accommodations
  • Information Updates
  • Conference and Meeting Planning
  • Hospitality Service Expertise
  • Interpersonal Communications
  • Guest Satisfaction
  • Telephone Etiquette
  • Microsoft Onenote
  • Personal Information Protection
  • Creative Solutions
  • Management Interaction
  • Concierge Assistance
  • Personalized Support
  • Special Requests
  • Conflict Resolution
  • Restaurant Operation
  • Event and Party Planning
  • Nightlife Recommendations
  • Plan Events
  • Organize Food Service
  • Exotic Service Request Handling
  • Front Desk Operations
  • Strong Verbal and Written Communication
  • Quality Control Standards
  • Cultural Awareness
  • Critical Thinking
  • Attention to Detail
  • Active Listening
  • Self-Motivated
  • MS Office
  • Multitasking Abilities
  • Written Communication
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Excellent Communication
  • Problem-Solving
  • PPE Compliance
  • Interpersonal Communication
  • Data Entry
  • Planning and Coordination
  • Organization and Time Management
  • ServSafe Manager
  • Managerial experience
  • Hotel and hospitality knowledge
  • Effective managerial techniques
  • Excellent managerial techniques
  • Hospitality best practices

Accomplishments

  • Reduced employee turnover by [Number]% by creating and implementing a no-cost incentive program.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Certification

  • Google IT Professional UX Design Certification, Good-will, 18 weeks
  • Google IT Professional Cybersecurity Certification, Good-will - 24 weeks
  • Google IT Professional Data Analytics Certification, Good-will - 26 weeks
  • Patient Services Representative, [Meharry Medical College] - 12 weeks

Timeline

Senior Hospitality Manager

Levy's Restaurant
07.2008 - 04.2009

Banquet Manager

Hillwood Country Club
03.2006 - 07.2008

Assistant Food & Beverage Manager

Hermitage Hotel
09.2004 - 05.2006

Senior Restaurant Manager

Demos

Legislative Analyst

103rd Congress

Community Service Volunteer

Congress

Intern

United States Agency For International Development, USAID

Constituent Liaison

Congressman Albert R. Wynn 4th D

Congressional Intern

Congressional Black Caucus

Get Out the Vote Organizer

Democratic National Committee

Night Food and Beverage Manager

Sheraton Hotel Downtown

PBX Hotel Operator

Hermitage Hotel

Concierge

Hermitage Hotel

Bachelor of Science - Business Management And Entrepreneurialship

University of Phoenix
  • Google IT Professional UX Design Certification, Good-will, 18 weeks
  • Google IT Professional Cybersecurity Certification, Good-will - 24 weeks
  • Google IT Professional Data Analytics Certification, Good-will - 26 weeks
  • Patient Services Representative, [Meharry Medical College] - 12 weeks

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Kim Ayers