Results-driven professional with extensive experience in account management, customer service, sales, and operations support. Proven track record in enhancing customer retention, managing vendor relationships, and improving operational efficiency. Adept at staff training and development, consistently exceeding goals, and building long-lasting client relationships. Recognized for delivering high levels of client satisfaction and fostering team success.
Hi, I’m
KIM BACHROW
Davie,FL
Summary
Overview
2026
years of professional experience
Work History
Dental Fix Rx
Success Coach
Job overview
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Expanded clientele base through networking events, marketing efforts, and strong referrals from satisfied clients.
- Increased client satisfaction by providing timely feedback and constructive criticism to drive continuous improvement.
Uptime Services, Formerly Dental Fix RX
Business Development Leader
01.2014 - Current
Job overview
- Assisted customers with scheduling repair services and resolving invoice and payment issues
- Coordinated with 3rd-party vendors to ensure timely and efficient service delivery
- Acted as a liaison between customers and vendors to provide solutions and resolve complex customer issues
- Utilized software systems including Oracle NetSuite, Gusto, and proprietary platforms for seamless operations.
Dental Fix RX
Account Manager / Operations Support Specialist
01.2014 - 04.2024
Job overview
Account Manager
01.2018 - 01.2024
Job overview
- Engaged with 3rd-party vendors for scheduling, billing, and managing client services for franchise owners
- Developed strong customer relationships, creating “Raving Fans” and increasing franchise revenue
- Managed appointments and ensured a high level of client satisfaction for franchisees.
Sales Associate
01.2014 - 01.2018
Job overview
- Conducted outbound sales and scheduled appointments for franchise owners
- Collected payments and resolved customer issues on behalf of franchisees
- Trained new hires on the proprietary RunDFX software
- Consistently exceeded monthly sales goals, contributing to organizational success
- Additionally served as the Success Coach for Dental Fix team, collaborating on USP program implementation, coaching team members, and effectively introducing program benefits to both team and FO's.
Education
BarnaSchool of TechnologyFt Lauderdale. FL
Associate Of Science from Medical Technology
06.1994
University Overview
Broward CollegeFort Lauderdale, FL
Bachelor Of Science from Medical Genetics
07.1988
University Overview
Skills
- Customer Retention & Satisfaction
- Communication & Stakeholder Engagement
- Medical Billing & Coding
- Vendor Relationship Management
- Staff Training & Development
- NetSuite
- Twilio
- Hubspot
- Microsoft Office Suite
- RunDFX
- Product knowledge
- Customer relationship management
- Staff training
- Project management
- Account management
- Lead development
- Cold calling
- Continuous professional improvement
- Lead generation
- Consultative sales
- Client onboarding
- Teamwork
- Contract negotiation and closing tactics
Timeline
Account Manager
01.2018 - 01.2024
Business Development Leader
Uptime Services, Formerly Dental Fix RX
01.2014 - Current
Account Manager / Operations Support Specialist
Dental Fix RX
01.2014 - 04.2024
Sales Associate
01.2014 - 01.2018
Success Coach
Dental Fix Rx
BarnaSchool of Technology
Associate Of Science from Medical Technology
Broward College
Bachelor Of Science from Medical Genetics
Similar Profiles
Naveed Ali MohammedNaveed Ali Mohammed
Sales and Service Engineer at Dental Fix RxSales and Service Engineer at Dental Fix Rx
Claudia LobergClaudia Loberg
Account Manager at Partners Rx/Magellan Rx Management/PrimeAccount Manager at Partners Rx/Magellan Rx Management/Prime
Brandilyn HartfieldBrandilyn Hartfield
Associate at Stitch Fix WarehouseAssociate at Stitch Fix Warehouse