Kim Baker

Managed daily operations including task development, volunteer and client database.

Served as liaison between senior program and leadership and volunteers for meal preparation, drivers, and administration.

Cultivate cross team collaboration and effective communication across Ministry leadership and community.

• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored project performance to identify areas of improvement and make adjustments.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.

• Serves as photographer for multiple Ministries at FBCG including Sister’s In Discipleship, Sisters for Your Journey, The Shabach Emergency Empowerment Center, Feed The Hungry Ministry, Divine Discipleship of Sisters, The Shabach Emp
  Center Kids Weekend Meals Project, The FBCG Feed The Hungry Ministry, Missions Ministries.
  • Free Lance Paid Photographer for Independent Clients (20 Yrs)
• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Captured stunning images by utilizing various lighting techniques and creative compositions.
• Edited, toned, captioned, and uploaded photographs for publication.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Took photos from different angles and perspectives to capture perfect images.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Offered image proofs to help clients choose best photos from shoot.
• Maintained photography equipment, ensuring gear was in optimal condition for all shoots.

• Sourced fuel for buyers and re-sellers of jet, diesel and other commodities.
  • Liaison between Buyers and Sellers for various commodities such as fuel,
  bonds, diamond, gold, foreign money
• Fostered strong relationships with clients through consistent communication and collaboration.
• Researched latest market trends to provide current knowledge to clients.
• Collaborated with cross-functional teams at client sites to ensure holistic project success.
• Evaluated client marketing strategies, offering insightful recommendations on how to optimize campaigns for maximum impact.
• Negotiated contracts on behalf of clients, securing favorable terms that met their specific needs and requirements.
• Planned and executed sales events in both online and in-person formats.
• Handled confidential customer business and operational information.
• Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
• Conducted meetings with clients to determine project intent, requirements and budgets.

• Supervised a team of 8; planning schedules and providing assignments.
• Serviced over 10 Prince George County schools to conduct assessment needs and oversee client cases.
• Coordinated 200 meal plans for students.
• Prepared and packaged youth meals (Breakfast, lunch, dinner and 2 snakes) for weekly and over the weekend nutrition.
• Managed and motivated employees to be productive and engaged in work.
• Initiated outreach to schools in building relationships with school principals, counselors and social workers to maximize the number of student recipients to meet their needs.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled program planning, budgeting and expenditure reporting; to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

• Managed 5 properties and 30 units by overseeing maintenance repairs, tenant interviews and relations, operations, utilities/tax payments/preparation and rent
  role management. Full Time, Evenings/Weekends
• Collaborated with maintenance teams to prioritize tasks and maintain high-quality standards for all properties.
• Leveraged local market knowledge to identify and secure new property management contracts, expanding the company''s portfolio of managed assets.
• Streamlined communication between tenants, owners, and staff members through the use of effective management software tools.
• Ensured compliance with local regulations by keeping abreast of changes in laws and implementing necessary adjustments in policies or procedures.

• Responsible for 40 Customer Service Representatives in a Call Center, Monitored Emergency Company Weekend Locator Service, Project Lead for Incentives Project,
  Employee Training Instructor
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.