Kim Ballard
Reading,PA
Summary
Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Stylist
Lords and Ladies
Sinking Spring, Pennsylvania
11.2023 - Current
- Styled clients' hair using latest trends and techniques.
- Consulted with clients to understand their style preferences.
- Maintained cleanliness and organization of styling stations.
- Educated clients on proper hair maintenance practices.
- Created custom looks for clients based on their individual style, body type, and personality.
District leader/Manager/Stylist
Supercuts
Ephrata, Pa
06.2020 - 05.2023
- Led team training sessions to enhance service quality and customer satisfaction.
- Managed daily operations to ensure efficient salon workflow and service delivery.
- Developed marketing strategies to promote new services and boost client engagement.
- Oversaw inventory management to maintain adequate supplies and reduce waste.
- Implemented staff performance evaluations to foster professional development and accountability.
- Coordinated scheduling for stylists to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain positive salon reputation and client loyalty.
- Collaborated with regional leaders to align business goals and improve operational efficiency.
- Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
- Collaborated with senior management on projects related to new business development initiatives.
- Managed all aspects of district sales activities such as recruiting, training, coaching and motivating staff.
- Created a strong team environment through effective communication and leadership skills.
- Resolved conflicts between departments within the district by developing innovative solutions.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supervised daily salon operations and ensured service quality standards.
- Trained new employees on customer service protocols and salon procedures.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted performance evaluations to support staff development and improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Styled clients' hair using latest trends and techniques.
- Maintained cleanliness and organization of styling stations.
- Consulted with clients to understand their style preferences.
- Educated clients on proper hair maintenance practices.
- Created custom looks for clients based on their individual style, body type, and personality.
Manager/Stylist
Supercuts
Yorba Linda, California
08.2007 - 05.2020
- Led team of stylists in providing exceptional haircuts and services.
- Trained new staff on salon procedures and customer service standards.
- Managed scheduling to ensure optimal stylist coverage and customer flow.
- Consulted with clients to determine desired hairstyles and preferences.
- Maintained salon cleanliness and organized workstations for efficiency.
- Recommended hair care products based on client needs and preferences.
- Resolved customer complaints to enhance satisfaction and maintain loyalty.
- Analyzed customer feedback surveys to identify areas needing improvement.
- Created innovative looks for clients, incorporating seasonal trends and colors.
- Organized weekly inventory checks to ensure adequate product supply.
- Monitored performance of staff members through one-on-one coaching sessions.
- Maintained an organized work area to ensure safety and efficiency.
- Implemented health and safety protocols in accordance with local regulations.
- Ensured that all staff members followed company policies while providing services.
- Directed and trained a team of stylists on the latest hair styling techniques.
- Advised customers on proper care of their hair between visits to the salon.
- Managed daily operations including scheduling appointments, ordering supplies.
- Attended monthly meetings with salon management to discuss goals and objectives.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Styled clients' hair using latest trends and techniques.
- Consulted with clients to understand their style preferences.
- Maintained cleanliness and organization of styling stations.
- Assisted in training new stylists on salon procedures.
- Recommended hair care products tailored to individual needs.
Education
Cosmetologist - Cosmetologist
Career Academy of Beauty
04.2002 - 04.2003
Savanna High School
Anaheim, CASkills
- Hair styling
- Trend analysis
- Hair color techniques
- Client consultations
- Product recommendations
- Team leadership
Timeline
Stylist
Lords and Ladies
11.2023 - Current
District leader/Manager/Stylist
Supercuts
06.2020 - 05.2023
Manager/Stylist
Supercuts
08.2007 - 05.2020
Cosmetologist - Cosmetologist
Career Academy of Beauty
04.2002 - 04.2003
Savanna High School