Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim Balthazar

Columbus ,MS

Summary

Successful CSR/ data entry assistant with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

5
5
Certifications
6
6
years of post-secondary education
11
11
years of professional experience

Work History

Essential Worker/ Delivery

FedEx:Ground
Columbus , MS
10.2019 - Current
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Accurately recorded delivery, payment and route information using [Software].

Assistant Manager/Customer Service Representative

Advance Auto Parts
Columbus, MS
04.2017 - 08.2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Essential Worker/Medical Records File Clerk

Community Counseling
Columbus, MS
04.2010 - 04.2017
  • Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.

Education

No Degree - Office Technology

East Mississippi Community College
Scooba, MS
08.2016 - 04.2018

No Degree - Courtreporting

Franklin College of Court Reporting
New Orleans, LA
04.1999 - 07.2003

Skills

Report preparation

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Certification

Work keys Certification Training - 4/2017

Timeline

Essential Worker/ Delivery

FedEx:Ground
10.2019 - Current

Assistant Manager/Customer Service Representative

Advance Auto Parts
04.2017 - 08.2019

No Degree - Office Technology

East Mississippi Community College
08.2016 - 04.2018

Essential Worker/Medical Records File Clerk

Community Counseling
04.2010 - 04.2017

No Degree - Courtreporting

Franklin College of Court Reporting
04.1999 - 07.2003

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Kim Balthazar