Kim Barberan
MBA
San Diego,CA
Summary
Organized Executive Manager bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.
Overview
14
14
years of professional experience
Work History
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
08.2020 - 08.2022
- Conducted assessments, interviews, and job trials with claimants to develop person-centered plans for employment and support.
- Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.
- File unemployment claims and conduct interviews with claimants in order to review eligibility for unemployment benefits.
- Recognized client employment barriers and devised strategies to resolve.
OFFICE INFORMATION ASSISTANT
Department Of Defense
10.2017 - 06.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish
RELATIONSHIP MANAGER
Bank Of America
01.2013 - 03.2017
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Maintained knowledge on banking products and distribution to provide optimal service support
Customer Service Representative
Wells Fargo & Company
12.2013 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for banking products, services, and company information.
- Updated account information to maintain customer records
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Teller
Pacific Oaks Credit Union
10.2012 - 11.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Property Assistant Manager
Star Crossed Properties
01.2009 - 12.2012
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
Masters of Business Administration - Business Administration
Northeastern University
Boston, MA05-2017
BBA - Business Administration
Universidad Pontificia Bolivariana
Colombia03-2009
Associate of Applied Science - Finance and Banking Administration
Universidad Uniciencia
Colombia12-2004
Skills
- Customer service
- File and records management
- Spreadsheet management
- Office management
- Business administration
- Complaint resolution
- Sales expertise
- Recordkeeping strengths
- Account management
- Financial product knowledge
- Financial advisement
- Client relationship management
- Cash Handling
Timeline
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
08.2020 - 08.2022
OFFICE INFORMATION ASSISTANT
Department Of Defense
10.2017 - 06.2020
Customer Service Representative
Wells Fargo & Company
12.2013 - 11.2014
RELATIONSHIP MANAGER
Bank Of America
01.2013 - 03.2017
Teller
Pacific Oaks Credit Union
10.2012 - 11.2013
Property Assistant Manager
Star Crossed Properties
01.2009 - 12.2012
Masters of Business Administration - Business Administration
Northeastern University
BBA - Business Administration
Universidad Pontificia Bolivariana
Associate of Applied Science - Finance and Banking Administration
Universidad Uniciencia
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