Kim Bauer
Gwinner,ND
Summary
Dynamic customer service professional with a proven track record at Old National Bank, excelling in customer relations and critical thinking. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining accurate records. Skilled in product promotion and building rapport, consistently delivering exceptional service in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Old National Bank
11.2024 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
- Resolved customer complaints by investigating issues and providing effective solutions.
- Maintained knowledge of bank products to effectively address customer needs and preferences.
- Collaborated with team members to streamline processes and improve overall customer experience.
- Handled high-volume call traffic while maintaining professionalism and composure under pressure.
- Documented customer interactions accurately, contributing to improved service records and communications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bartender
Overtime Bar
11.2015 - Current
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Vending Route Driver
Snacks Plus
03.2015 - 10.2024
- Operated vending routes, ensuring timely restocking and product availability.
- Maintained accurate inventory records to optimize stock levels and reduce waste.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted routine maintenance on machines to ensure operational efficiency and minimize downtime.
- Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.
- Assisted in training new route drivers on company procedures, safety protocols, and best practices for efficient deliveries.
- Maintained optimal product stock levels with regular inventory checks and reordering as needed.
- Minimized product waste by closely monitoring expiration dates and rotating items accordingly.
- Adhered to all company policies and procedures, ensuring compliance with safety guidelines, food handling standards, and other industry regulations.
- Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
- Improved customer satisfaction by ensuring timely and accurate delivery of vending products.
- Boosted sales revenue by strategically placing high-demand products in prominent locations within vending machines.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Immediately addressed problems with customers to promote speedy resolution.
- Stocked shelves and loaded orders to prepare deliveries.
- Assisted with sorting and organizing stockroom items.
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Recordkeeping strengths
- Product promotion
- Document control
- Quality assurance controls
- Route management
- Building rapport
- Order processing
- Product knowledge
Timeline
Customer Service Representative
Old National Bank
11.2024 - Current
Bartender
Overtime Bar
11.2015 - Current
Vending Route Driver
Snacks Plus
03.2015 - 10.2024