Kim Beardsley
Ten Mile
Summary
Offers over 20 years progressive advancement in customer service industry. Demonstrates a proven record of success with planning, attention to detail, problem solving, and decision making that allows management of multiple projects delivered in a timely manner.
Possesses exceptional communication skulls, customer notifications,and ability to develop high performance operations management and teams.
Overview
7
7
years of professional experience
Work History
Fresh Kitchen Associate and Cashier
Loves Travel Stop
10.2022 - Current
- Awarded for development and execution using multiple cash registers at same time, which resulted in faster customer service and overall better experience for customers that appreciate the dedication.
Call Center Representative/MDA
Lowes Home Improvment
07.2023 - 10.2025
- Super headed peak performer by starting and finishing daily projects in quicker, shorter period of time, which resulted in better customer service and set example for other team members.
- Chosen to develop retrips and save the sale programs that resulted in 45% reduction in returned products and reduced multiple trips to same location to below 5%.
- Recognized for attention to detail and asked to complete daily financial reports. Suggested ways to implement processing, which improved efficiency.
- Awarded multiple times for most save the sale transactions that were accepted.
Store Manager
Pet Sense
06.2021 - 10.2022
- Implemented creative business leadership and problem solving skills to resolve product theft, which resulted in eliminating shrink by 90%.
- Developed and built team by recruiting/training professional staff that I supervised and facilitated changes, which resulted in better customer service, more sales, and lasting relationships with customers.
- Implemented promotion from within company, which encouraged increased production, more responsibility and fast track promotion.
Customer Service Representative
Landscape Solutions
07.2020 - 07.2021
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and in-person interactions efficiently.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Maintained detailed records of customer interactions using POS software.
Product Picker
Delta Apparel
01.2019 - 01.2020
- Operated scanning equipment to accurately track and label products for inventory management.
- Selected and packed garments based on quality standards and order specifications.
- Collaborated with team members to optimize product flow within warehouse operations.
- Maintained cleanliness and organization of work area to ensure safety compliance.
Education
Associate of Science - Accounting
University of Phoenix
Colorado Springs, COBachelor of Science - Business Administration And Management
University of Phoenix
Colorado Springs, COSkills
- Time Management
- Self Motivation
- Attention to Detail
- Team Leadership
Timeline
Call Center Representative/MDA
Lowes Home Improvment
07.2023 - 10.2025
Fresh Kitchen Associate and Cashier
Loves Travel Stop
10.2022 - Current
Store Manager
Pet Sense
06.2021 - 10.2022
Customer Service Representative
Landscape Solutions
07.2020 - 07.2021
Product Picker
Delta Apparel
01.2019 - 01.2020
Associate of Science - Accounting
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix