Kim Belair
Manchester
Summary
Dynamic Medical Office Coordinator with a proven track record at Catholic Medical Center, enhancing operational efficiency through streamlined patient intake and scheduling. Expert in HIPAA compliance and customer service, I fostered a positive work environment while ensuring accurate medical records management and effective communication with patients and providers.
Overview
11
11
years of professional experience
Work History
Medical Office Coordinator
Catholic Medical Center
04.2015 - Current
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
- Streamlined patient intake processes, improving data accuracy and reducing wait times.
- Oversaw medical record management, ensuring compliance with privacy regulations and enhancing accessibility.
- Developed training materials for new staff, fostering knowledge sharing and operational consistency.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Created and maintained medical records from time of admission through patient discharge.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
Education
No Degree - Medical Coding
Seacoast Career Schools
NH08-2014
High School Diploma -
Manchester Memorial High School
Manchester, NH06-1982
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Healthcare administration
- Appointment setting
- Medical billing
- Medical coding
- Customer service
- Problem-solving
- Electronic health records
- Office procedures
- Managing patient records
- Medical terminology expertise
- Follow-up skills
- Payment processing
Timeline
Medical Office Coordinator
Catholic Medical Center
04.2015 - Current
No Degree - Medical Coding
Seacoast Career Schools
High School Diploma -
Manchester Memorial High School
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