Kim BELTZ
Lehighton,PA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
15
15
years of professional experience
Work History
Pro Sales Specialist
Lowe's
08.2011 - 12.2023
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Newspaper Ad Rep
Times News, Bethlehem Press
03.2009 - 08.2011
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Created and managed project plans, timelines and budgets.
Owner
Old School House Tavern
09.2008 - 03.2009
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Dental Assistant
Northmpton County Community College
NorthamptonHigh School Diploma -
Palmerton Area High School
Palmerton, PA06.1980
Skills
- Technical Sales
- Brand Awareness
- Problem Solving
- Solution Selling
- Cold Calling
- Goal Setting
- Effective Communication
- Forecasting
- Client Relationship Management
- Email Marketing
- Client Retention
- Industry Expertise
- Pipeline Management
Timeline
Pro Sales Specialist
Lowe's
08.2011 - 12.2023
Newspaper Ad Rep
Times News, Bethlehem Press
03.2009 - 08.2011
Owner
Old School House Tavern
09.2008 - 03.2009
Dental Assistant
Northmpton County Community College
High School Diploma -
Palmerton Area High School
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