Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Bennett

Charlotte Hall,MD

Summary

Dedicated Office Manager / Administrator with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

Personable and organized, with strong ability to manage multiple tasks efficiently. Equipped with solid understanding of office software and administrative procedures, coupled with excellent communication and problem-solving skills. Committed to contributing to team success through proactive support and effective coordination.

Experienced with managing executive schedules, organizing meetings, and overseeing correspondence. Utilizes effective communication and organizational skills to support high-level executives seamlessly. Track record of improving office efficiency and maintaining smooth administrative processes.

Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

33
33
years of professional experience

Work History

Administrative Executive

Bennett Air, LLC
01.1991 - 04.2024
  • Reviewed information, created models, and contributed to decision-making process by forecasting trends.
  • Maintained protocol throughout routine work days and special events.
  • Collected data, input records, and protected electronic files.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Answered high volume of phone calls and email inquiries.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.

Dispatcher For Service Department

Bennett Air, LLC
01.1991 - 04.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Directed dispatching, routing, and tracking of 9 fleet vehicles.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Facilitated training for new dispatchers, improving team readiness and performance.
  • Managed customer accounts and invoicing.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized customer feedback to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Education

High School Diploma -

Gwynn Park Senior High
Brandywine, MD
06-1983

Skills

  • Customer relations
  • Appointment scheduling
  • File management
  • Administrative management
  • Business operations
  • Quickbooks
  • Problem-solving
  • Problem resolution

Timeline

Administrative Executive

Bennett Air, LLC
01.1991 - 04.2024

Dispatcher For Service Department

Bennett Air, LLC
01.1991 - 04.2024

High School Diploma -

Gwynn Park Senior High
Kim Bennett