Kim Blackcloud
Apollo Beach,FL
Summary
Dynamic post closer at Go Mortgage LLC with over 2.5 years of experience, recognized for a proven track record in enhancing workflow efficiency and achieving an impressive loan cycle time of just 14 days from funding to purchase while ensuring strict regulatory compliance. Expertise in quality control and fostering teamwork complements a strong ability to build lasting customer relationships. Innovative solutions have been implemented to drive productivity and accuracy in loan processing, supported by 8 years of prior experience as a loan processor in the industry. Committed to delivering exceptional results and continuous improvement within the mortgage sector.
Overview
13
13
years of professional experience
Work History
Post Closer and Loan Processor
Go Mortgage LLC
11.2021 - Current
- Worked with warehouse banks to manage shipment of collateral documents on a daily basi
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Completed post-closing quality control evaluations of originated mortgage loans.
- I was able to get cycle times down from 45 days to 14 days in 3 months from funded to purchased
- Developed strong working relationships with third-party vendors, facilitating smooth transactions during the closing process.
- Prepare roughly 25 loan packages per day and closing instructions for bank employees.
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
- Transitioned seamlessly from a loan processor to a post closer in 2023 with Go mortgage.
Loan Processor
Fairway Independent Mortgage
07.2016 - 11.2021
- Worked with a large volume of customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Set up and completed loan submission packages.
- Assisted 8 loan officers with origination and closing processes to fast rack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed roughly 40 loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments..
Loan Processor
Rapid Mortgage
05.2014 - 07.2016
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
- Optimized loan processing workflows, enabling team to handle higher volume of applications without compromising quality.
- Maintained up-to-date knowledge of market trends, allowing for adjustment of loan offerings to meet customer needs effectively.
- Assisted clients daily in understanding complex financial documents required for completing their loan applications successfully.
- Managed about 40 loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Administrative Assistant
Summit Funding Inc
09.2012 - 05.2014
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Grandview Heights High School
Columbus, OH06-2002
Skills
- Microsoft outlook
- Spelling and grammar
- Excel
- Phone skills
- Reporting
- Verbal and written communication
- Deadline management
- Meticulous attention
- Document review
- Compliance adherence
- Spreadsheet tracking
- Problem-solving
Languages
English
Full Professional
Timeline
Post Closer and Loan Processor
Go Mortgage LLC
11.2021 - Current
Loan Processor
Fairway Independent Mortgage
07.2016 - 11.2021
Loan Processor
Rapid Mortgage
05.2014 - 07.2016
Administrative Assistant
Summit Funding Inc
09.2012 - 05.2014
High School Diploma -
Grandview Heights High School
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