Kim Blackman
Virginia Beach,VA
Summary
Collaborative, organized and dependable candidate with expertise in providing exemplary service regarding benefit, payroll and HR support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Global Payroll and Benefits Specialist
Operation Smile
08.2018 - 08.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into BSwift.
- Managed open enrollment to streamline benefits processes for employees.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
- Created new hire and termination documents for payroll.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Generated reports to track employee time and attendance.
- Coordinated resolution of payroll discrepancies.
- Assisted with recruitment and onboarding of new employees.
- Developed and implemented payroll procedures to streamline workflow.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
HR Coordinator
Operation Smile
09.2014 - 08.2018
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Receptionist
Operation Smile
08.2010 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
Box Office Supervisor
Sandler Center For The Performing Arts
09.2008 - 07.2010
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Receptionist
Sandler Center For The Performing Arts
09.2007 - 09.2008
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Lake Taylor High School
Norfolk, VASkills
- Human Resources Policies and Procedures Expertise
- Microsoft Office
- Employee Timesheet Processing
- Payout Calculation
- Leave of Absence Transitions
- Maintain Employment Records
- New Employee Orientation
- Payroll and Benefits Administration
- Employee Recognition
- Background Checks
- Benefits Programs
- Superb Interpersonal Skills
Timeline
Global Payroll and Benefits Specialist
Operation Smile
08.2018 - 08.2023
HR Coordinator
Operation Smile
09.2014 - 08.2018
Receptionist
Operation Smile
08.2010 - 07.2014
Box Office Supervisor
Sandler Center For The Performing Arts
09.2008 - 07.2010
Receptionist
Sandler Center For The Performing Arts
09.2007 - 09.2008
Lake Taylor High School
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