Kim Blosser
Auburn,WY
Summary
Dynamic IT leader with extensive experience at Proliance Surgeons, excelling in application management and vendor relations. Proven track record in strategic project management and performance measurement, enhancing client satisfaction. Adept at fostering cross-functional teams and driving change, leveraging expertise in Meditech and healthcare IT systems to deliver innovative solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager of Applications Service
Proliance Surgeons
08.2017 - Current
- The Senior Manager of IT Application Services is responsible for managing the Enterprise-wide application portfolio, including managing the day-to-day operations of clinical & business applications, vendor management and development & improvement of the key applications. This position will manage the central office IT application team, comprising of application analysts, interface analysts, as well as a solutions architect. This position reports directly to the Chief Information Officer of Proliance Surgeons.
- Build effective working relationships with care center leaders and regularly assess the degree to which application performance is meeting their care center’s needs.
- Bring a framework to the prioritization of competing demands, manage the expectations of internal clients and timely communicate changes in priorities and deadlines. Emphasize the importance of keeping internal clients apprised of status and model the same.
- Bring structure and predictability to the delivery of application support while remaining flexible and responsive when circumstances require.
- Develop and implement application performance measures that aligns with client satisfaction.
- Recruit, develop and retain key technical personnel capable of fulfilling the high standards expected in professional services organizations.
- Cultivate the IT Application Services team’s collective knowledge and ideas to continuously improve technical support and innovative services.
- Oversee and strengthen the discipline around software architecture & support
- Level of data management support & alignment with organization’s business & clinical intelligence strategy is required
- Develop the protocols for escalating support requests to the Technology and User Support teams and ensuring they are timely resolved.
- Keep internal clients apprised of network and system problems, scheduled maintenance, risk management concerns and other issues.
- Anticipate the needs of – and advocate for – internal clients when network, system and application changes are being considered.
- Respect the entrepreneurial culture of the organization’s care centers while evolving the organization toward more standards as opportunities arise.
- Ensure technical support complies with and reinforces company policies.
- Work closely with the IT architects and the CIO to develop & maintain a clear IT roadmap for the Enterprise at Proliance Surgeons.
Consulting Associate
Huron Consulting Group
Chicago, IL
08.2016 - 07.2017
- Clinical Documentation Improvement with a key role in developing work plans, completing complex analyses and preparing "client ready" deliverables. A strong knowledge in healthcare and/or hospital administration, and their specific practice area and are expected to build client relationships at the hospital director and VP levels.
- Support existing client project teams with their analytical and reporting needs
- Inform engagement team leaders of the engagement status and assist in managing staff analyst's performance and achieving/exceeding budget expectations.
- Develop and maintain productive working relationships with engagement team members and client personnel at all levels.
Consulting Associate
HSM Consulting
Quincy, MA
04.2016 - 07.2016
- Clinical Documentation Improvement with a key role in developing work plans, completing complex analyses and preparing "client ready" deliverables. A strong knowledge in healthcare and/or hospital administration, and their specific practice area and are expected to build client relationships at the hospital director and VP levels.
- Support existing client project teams with their analytical and reporting needs
- Inform engagement team leaders of the engagement status and assist in managing staff analyst's performance and achieving/exceeding budget expectations.
- Develop and maintain productive working relationships with engagement team members and client personnel at all levels.
- (Aquired by Hurson Aug 2016)
ITS Site Manager
Catholic Health Initiative
Tacoma, WA
01.2014 - 01.2016
- Managed the relationship with the FHS leadership and overall delivery of ITS services. Provided tactical liaison service for local FHS business and clinical management teams. Coordinated FHS-specific IT initiatives and collaborated with Enterprise Project Management Operations to deliver appropriate service levels on projects.
- Collaborated and interfaced with IT functional management for providing feedback regarding functional employee customer service, and technical performance as well as working with functional area management to set or modify work plan priorities.
- Coordinated with many IT teams, a new circuit between the Burien site and Tacoma site.
- ITS Site Manager for Franciscan Health Systems (FHS) Sites: Highline Medical Center, Regional Hospital, St. Francis, and St. Elizabeth
IT Director
Highline
01.2013 - 01.2014
- Responsible for all aspects of IT application projects, including defining project requirements, designing overall architecture, staffing and managing project teams, working closely with end users, manager, and administrative leadership. Accountable for departmental and capital budget expenses and position control.
- Managed through system-wide conversion and upgrade from Meditech 6.0 to Epic and other 3rd party applications
- Coordinated the support and stability with the migration between Highline network and CHI / FHS networks.
- Managed a team of eleven Application Analysts
IT Manager
Highline
01.2008 - 01.2013
- Planned, organized, oversaw, and administered the programs and activities of all major hospital information system application support and development. Involved in the development, installation, and maintenance of all integrated computer programs and systems. Management of 3rd Party application installation and integration into main hospital information system.
- Supervised Information System teams (35 people):
- O System Analysts
- O Custom Documentation Support
- O Networking
- O Help Desk
- O PC Technicians
- Meditech healthcare system upgrade from Magic platform to 6.x.
- O Managed Application team and Networking team, on the migration of five servers to over 40 to support new platform
- O Coordinating and testing with vendor interface systems to new platform
- Implementation of new ED system - T Systems and interface into Meditech
- Implementation of Health E-Cardio (ECG) System and interface into Meditech
IT Senior Application Analyst
Highline
01.1998 - 01.2008
- Completed work plans and project related duties: including testing, procedure writing, and user training. Managed new implementation of Meditech Magic upgrades. Provided support in the following areas: Admissions, Laboratory, Radiology, Pharmacy, Nursing, and Physician Clinics.
- Creating a virtual “Inpatient Boarding” Unit within Meditech system to support the growing need of inpatient care within the ED when all physical beds full within the hospital.
- Creation and implementation of several reports to manage staff changes and system access.
- Implementation of TaskPlus system used by Engineering department
- Coordinated yearly Meditech Magic system upgrades
Skills
- Application management
- Vendor management
- Healthcare IT systems
- Client relationship management
- Team leadership
- Communication skills
- Problem solving
- Budget oversight
- Change management
- Project management
- Strategic thinking
- Performance measurement
- Cross-functional communication
- Cross-functional team leadership
Certification
Washington State University - Lean Healthcare 2012
References
References upon request
Awards
Highline Employee of the Month: 2004 & 2011, Highline Hero 2008
Timeline
Senior Manager of Applications Service
Proliance Surgeons
08.2017 - Current
Consulting Associate
Huron Consulting Group
08.2016 - 07.2017
Consulting Associate
HSM Consulting
04.2016 - 07.2016
ITS Site Manager
Catholic Health Initiative
01.2014 - 01.2016
IT Director
Highline
01.2013 - 01.2014
IT Manager
Highline
01.2008 - 01.2013
IT Senior Application Analyst
Highline
01.1998 - 01.2008
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