Kim Bogan
Fort Knox,KY
Summary
Well-qualified Human Resource Assistant and Equal Opportunity Advisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Army Reserve Aviation Command (ARAC)
10.2021 - Current
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Analyzed turnover trends within ARAC to proactively address potential issues affecting employee morale and job satisfaction.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Developed and coordinated employee training programs to improve productivity and performance.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Military Equal Opportunity Advisor
Army Reserve Aviation Command (ARAC)
09.2020 - Current
- Evaluated company policies for potential discriminatory practices, recommending changes as needed to ensure compliance with relevant laws.
- Promoted a more inclusive work environment by collaborating with management to develop policies that support diverse populations.
- Led diversity-focused trainings for management teams, helping them better understand how to create an inclusive work atmosphere for all employees.
- Fostered open communication channels between employees and leadership regarding equal opportunity concerns, leading to increased trust within the organization.
- Analyzed workforce data to identify trends in diversity and inclusion efforts, making recommendations for improvement as needed.
- Improved organizational culture by conducting thorough investigations into equal opportunity complaints and resolving conflicts effectively.
- Served as a resource for employees seeking guidance on matters related to equal employment opportunities, providing support and information as needed.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
Technical Support Specialist
Science Applications International Corporation
01.2019 - 03.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
- Identified opportunities for process optimization within SAIC technical support department, leading to increased effectiveness and efficiency.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Technical & Business Operations Analyst
Amdocs
09.2013 - 08.2018
- Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Monitored system performance metrics regularly identifying potential areas of concern proactively addressing them before impacting users negatively.
Education
MBA - Information Systems
University of Phoenix
Tempe, AZ05.2021
Bachelor of Science - Business/E-Business
University of Phoenix
Tempe, AZ09.2004
Associate of Applied Science - Information Systems
St. Louis Community College
St. Louis, MO12.1999
Skills
- HR policies and procedures
- Customer Relations
- Training and mentoring
- Complex Problem-Solving
- Diversity and Inclusion
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Effective Communication
- Interpersonal Skills
- Customer Relationship Management
- Continuous Improvement
- Adaptability and Flexibility
Timeline
Human Resources Specialist
Army Reserve Aviation Command (ARAC)
10.2021 - Current
Military Equal Opportunity Advisor
Army Reserve Aviation Command (ARAC)
09.2020 - Current
Technical Support Specialist
Science Applications International Corporation
01.2019 - 03.2020
Technical & Business Operations Analyst
Amdocs
09.2013 - 08.2018
MBA - Information Systems
University of Phoenix
Bachelor of Science - Business/E-Business
University of Phoenix
Associate of Applied Science - Information Systems
St. Louis Community College
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