Kim Bonato
Dublin,CA
Summary
Experienced senior office assistant with 11 years in Dublin's Parks and Recreation Department. Demonstrated success in overseeing event coordination and managing revenue-generating programs and rentals. Strong interpersonal skills and ability to engage with the community. Results-driven professional committed to enhancing program effectiveness and fostering collaborative relationships.
Overview
11
11
years of professional experience
Work History
Senior Office Assistant - Civic Center Office
City of Dublin
Dublin
06.2024 - Current
- Trained new office employees on procedures and best practices.
- Led training classes for new seasonal part time staff
- Collaborated with team members to streamline office workflows and enhance processes.
- Functioned as recording secretary for four out of five commissions
- Responsible for administering and implementing Citywide art projects that enhance community engagement in art programs.
- Programmed contracted classes and entered necessary cancellations promptly.
Initiated outreach to contractors for proposal submissions and contract renewals.
Managed payments to contractors while ensuring timely execution of class schedules. - Coordinate all facility rentals at civic center and Dublin library accommodating both non-profit organizations and revenue-driven renters.
- Conducted comprehensive reviews of youth fee assistance program applications, determining approval status.
Administered scholarships by updating accounts post-approval, ensuring compliance with guidelines.
Managed application process to facilitate efficient handling of requests for financial assistance. - Coordinated tree adoption program for forest park during opening phase.
Processed new applications and payments to facilitate participation.
Ordered plaques and organized placements for trees and plaques.
Created certificates of adoption to acknowledge contributors. - Created, planned, budgeted and executed a Community Garage Sale event. Presented this event to City executives for approval and delivered a highly successful program that returned for three consecutive years due to strong community demand.
- Produced weekly reports that compared class activities, tracking enrollment and revenue fluctuations.
Reviewed percentage changes in enrollment and revenue on a weekly basis.
Contrasted current week’s enrollment with last year's corresponding figures to determine growth patterns.
Calculated differences in total enrollment figures year-over-year for performance evaluation.
Senior Office Assistant - Shannon Community Center
City of Dublin
Dublin
08.2022 - 06.2024
- Programmed field and court rentals for user groups, and revenue-generating renters. Programmed the lights for the fields weekly
- Contacted user groups for payments on outstanding balances
- Created QR codes for picnic reservations and for field and court reservations to be placed in the parks. Making it easier for the community to see when a picnic area or a field and court are reserved, for how long and by whom by just clicking on the QR code.
- Revised the picnic reservation policy
- Contacted and vetted new vendors for jump houses at the parks
- Programmed new classes and activities for the next season
- Cancelled classes and activities when needed and contacted those enrolled, processed necessary refunds
- Contacted contract instructors regarding their classes when necessary
- Served as recording secretary for two commissions, documenting meeting minutes and decisions.
Senior Office Assistant - The Wave
City of Dublin
Dublin
12.2022 - 08.2023
- Programmed aquatic classes and activities
- Kept inventory of all supplies for birthday parties and placed all orders
- Created and/or updated marketing content for fitness swimming and birthday party reservations
- Updated website as needed
- Interviewed seasonal part time staff
- Onboarded and trained new seasonal part time staff
- Offboarded seasonal part time staff when season was over
- Engaged with city food contractor ahead of weekend to confirm necessary food provisions for birthday parties.
- Contacted and vetted new vendors for cabanas at the Wave, purchasing three new cabanas within budget.
Customer Service Representative
City of Dublin
Dublin
01.2015 - 12.2022
- Responded to incoming phone calls
- Processed refund requests to ensure swift resolution for customers
- Registered families for classes and activities
- Contacted contractor instructors regarding their classes when needed
- Verified preschool student documentation to ensure compliance and readiness for the new school year
- Coordinated facility rentals for City of Dublin.
Entered all reservations and collected payments efficiently.
Collected setup diagrams and insurance documents for each rental.
Requested processing of security deposit refunds upon completion of rentals. - Reviewed and approved caterers per City guidelines
- Worked with rental staff each week regarding the rentals for that weekend at each location
- Process and reconcile the daily cash receipts for the department. Consolidate the reconciliation reports to ensure all balance against the general ledger report.
Education
High School Diploma -
Contra Costa Christian High School
Walnut Creek, CA06-1988
Skills
- Community engagement
- Event coordination
- Facility management
- Customer registration
- Training development
- Budget management
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Senior Office Assistant - Civic Center Office
City of Dublin
06.2024 - Current
Senior Office Assistant - The Wave
City of Dublin
12.2022 - 08.2023
Senior Office Assistant - Shannon Community Center
City of Dublin
08.2022 - 06.2024
Customer Service Representative
City of Dublin
01.2015 - 12.2022
High School Diploma -
Contra Costa Christian High School