Summary
Overview
Work History
Education
Skills
Timeline
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Kim Borer

Kim Borer

Toledo,Ohio

Summary

Dedicated Regional Operations Manager with over 20 years of experience driving multi level teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies. Excellent communication skills paired with proficiency in Microsoft Office and Power BI.

Overview

22
22
years of professional experience

Work History

Regional Operations Manager

Go Wireless Inc.
Las Vegas, NV
04.2017 - 04.2022
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Elevated resource allocation, accurately controlling expenses.
  • Led team of 185 in sales and service operations.
  • Managed business operations for 185 employee region generating $40 Million in yearly revenue.
  • Visited approximately 5 locations weekly to ensure each location as fully functional and operating effectively.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership to employees through coaching, feedback and performance management.

Director of Operations

Cellular Central Inc
Toledo, Ohio
05.2000 - 04.2017
  • Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Processed employee rehires, transfers, terminations, garnishments and withholdings.
  • Created and maintained operational metrics for key processes.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Managed payroll and time and attendance systems.
  • Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Collected and analyzed information to produce concise reports.
  • Managed director's calendar and prepared meeting agenda and materials.

Education

Some College (No Degree) - Communications

Bowling Green State University
Bowling Green, OH

Skills

  • Sales Tracking
  • Decision Making
  • Employee Motivation
  • Business Leadership
  • Team Leadership
  • Operations Oversight
  • Knowledge of Performance Tracking
  • Staff Supervision
  • Focus and Follow-Through

Timeline

Regional Operations Manager

Go Wireless Inc.
04.2017 - 04.2022

Director of Operations

Cellular Central Inc
05.2000 - 04.2017

Some College (No Degree) - Communications

Bowling Green State University

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Kim Borer