Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Interest:
Timeline
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Kim Borror

Johnstown,OH

Summary

Accomplished Assistant Store Manager with 28 years experience. Skilled at building an atmosphere of collaboration and performance excellence in a fast paced environment. Focused on delivering exceptional experiences and promoting brand loyalty with every customer. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kroger
Gahanna, OH
07.1994 - Current
  • Generated repeat business by developing and maintaining strong team of 175+ employees devoted to customer service.
  • Responded to customer concerns, working to significantly raise customer satisfaction ratings.
  • Recruited, Interviewed, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations. In addition to ensuring associates were in compliance with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed multi-million-dollar sales business targets regularly through employee engagement and forward-thinking planning.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Big Walnut High School
Sunbury, OH

Skills

  • Customer and Vendor Relations
  • Issue and Complaint Resolution
  • Team Recruiting and Onboarding
  • Coaching and Mentoring
  • Performance Monitoring and Evaluation
  • Managing Operations and Efficiency
  • Inventory Management and Planning
  • Excellent Communication Skills, Verbal and Written
  • Problem Anticipation and Resolution
  • Strong Attention to Detail
  • Microsoft Office

Certification

  • Certified in Food Safety.
  • Certified Achieve Global Trainer

Additional Information

Awarded Top Female Grocer for the Columbus Division by Kroger and Progressive Grocer in 2016.

Personal Interest:

Traveling, Gardening, Reading

Constantly searching for views that take my breath away!

Timeline

Assistant Store Manager

Kroger
07.1994 - Current

Big Walnut High School

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Kim Borror