Hi, I’m
KIM BOYD
Windsor Mill,MD
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
25
years of professional experience
Work History
Johns Hopkins Hospital
Clinical Customer Service Coordinator
10.2021 - 02.2023
Job overview
- In collaboration with patient relations specialists, managed complaints/concerns and written grievances regarding patient care experiences in collaboration with all stakeholders.
- Supported and promoted all initiatives with our Patient Experience Coaches while supporting Johns Hopkins Hospital mission and core values.
- Formed productive and positive relationships immediately with patients, their families, and other caregivers while maintaining appropriate boundaries and communicated with cultural awareness and sensitivity.
- Utilized strong interpersonal skills to communicate with and interacted effectively with employees, staff and administration.
- Supervised and mentored Johns Hopkins Volunteers Summer Program
- Supported patients by connecting them with social workers, tracking their belongings, and arranging transportation.
- Direct day-to-day administrative and operational functions for 1091-bed facility, providing guidance and leadership to over 100 volunteers across several departments.
Bowie State University
Graduate Student Teaching Assistant
08.2019 - 06.2020
Job overview
- Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
- Monitored social media and online sources for recruitment of graduate students for MPA program.
- Conducted research on gun control, climate control, and controversy in social media of disinformation and misinformation with classmates and professors.
- Offered guidance to students on academic and career planning to support professional goal setting.
- Supervised research projects and student organizations, providing guidance to enhance learning outcomes.
- Advised and mentored students on navigating academic and professional goals with support and guidance.
Hickson and Sons Home Improvement Inc
Human Resources Consultant
08.2014 - 06.2019
Job overview
- Educated over 30+ contractors on successful policy implementation and enforcement actions to prevent companies from legal entanglements.
- Assisted stakeholders to ensure organization was fully compliant with legal standards such as EEO and ADA
- Administered cost-effective, well-structured benefits to employees, setting up contracts and managing paperwork.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Performed budget analysis to control expenditures and predict future budget needs
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
Windsor Mill Surgery Center
Front Desk Coordinator and Surgical Scheduler
10.2013 - 05.2014
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated testing, labs, and other diagnostic data for proper clearance before surgery.
- Maintained efficient surgery schedules for 15 physicians and 5 locations by monitoring daily activities and resolving potential conflicts
- Counseled patients about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Verified insurance coverage and benefits and communicated directly with patients and insurance providers for timely scheduling of clinic appointments and surgery procedures.
- Processed and appealed Medicare, Blue Cross/Blue Shield, and private insurance disallowed charges.
- Trained all staff on front desk procedures and policies.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
St. Agnes Hospital
Emergency Room Technician and Patient Care Representative
04.2010 - 08.2012
Job overview
- Operated Meditech software to maintain 100+ patient records per shift for continued care and reported and discussed observations with physicians
- Helped resolve emergencies with calm, level-headed, and knowledgeable approaches
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
Anne Arundel Medical Center
Patient Financial Counselor
02.2006 - 09.2008
Job overview
- Marketed and set up the Pre-Anesthesia Testing Center at Anne Arundel Medical Center, with minimal assistance, including ordering office equipment, furniture, supplies for the front office and clinical area.
- Handled 150+ calls per day to address patient pre-anesthesia tests and surgical dates.
- Educated 100+ self-pay patients per month on financial processes to find accurate funding.
- Built and deepened productive relationships with prospective and competitive patients and physicians to drive sustained growth.
- Resolved insurance problems, improved operations, and provided exceptional client support.
- Managed quality assurance issues, including on-site evaluations, joint commission accreditation, and patient questionnaires and surveys.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Woodholme Gastroenterology Associates, Inc
Senior Medical Secretary
04.2003 - 01.2006
Job overview
- Served as primary secretary and projected organizations' image of quality patient care with courteous and helpful attitude to all visitors, volunteers, vendors, and staff.
- Responded to 200+ phone calls and messages for 20+ physicians, 7 medical facilities, scheduling appointments, surgeries and handling of patient inquiries.
- Investigated codes in which insurance companies allowed payment, corresponded with third-party payers, and provided feedback as necessary to obtain payment or determine appropriate reimbursement level.
- Assisted with diagnostics by tracking tests, compiling results, and notifying patients of findings.
- Collaborated with business office to ensure no errors on fee tickets had current CPT and ICD-9 codes.
- Oriented and trained over 15 secretaries to provide outstanding customer service.
- Contacted hospitals and physician practices to confirm patients' medical histories and prevent inaccurate diagnoses, abnormalities, and treatments.
- Managed master calendar and scheduled appointments and surgeries for providers based on optimal patient loads and clinician availability.
Howard County General Hospital
Operating Room Data Coordinator/Surgical Poster
09.1997 - 06.2000
Job overview
- Developed and maintained courteous and effective working relationships.
- Collaborated with surgeons, nurses, secretaries, sterile supply, and information systems for completion of daily surgical reports.
- Trained new employees on Howard County General's in-house operating room software (SurgiPro).
- Data collection of surgical time, anesthesia time while tracking usage and collection of operating room instruments.
- Notified Nurse Manager of any conflicts with scheduling and patient financial obligations.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bowie State University
Master's Public Administration from Public Polcy And Management
06.2020
Stevenson UniversityStevenson, MD
Bachelor of Science from Biology And Psychology
08.2002
Stevenson UniversityStevenson, MD
Associate of Arts from General Studies
05.2001
Skills
- EPIC, EMR, Meditech, Microsoft Word, Excel
- Task prioritization, Time Management
- Excellent oral and written communication
- Leadership, Critical thinking
- Calendar Management, Multitasking
- Insurance authorization management, billing support
- Patient Education
- Multidisciplinary Team Collaboration
- Organizational Goal Development
Timeline
Clinical Customer Service Coordinator
Johns Hopkins Hospital
10.2021 - 02.2023
Graduate Student Teaching Assistant
Bowie State University
08.2019 - 06.2020
Human Resources Consultant
Hickson and Sons Home Improvement Inc
08.2014 - 06.2019
Front Desk Coordinator and Surgical Scheduler
Windsor Mill Surgery Center
10.2013 - 05.2014
Emergency Room Technician and Patient Care Representative
St. Agnes Hospital
04.2010 - 08.2012
Patient Financial Counselor
Anne Arundel Medical Center
02.2006 - 09.2008
Senior Medical Secretary
Woodholme Gastroenterology Associates, Inc
04.2003 - 01.2006
Operating Room Data Coordinator/Surgical Poster
Howard County General Hospital
09.1997 - 06.2000
Bowie State University
Master's Public Administration from Public Polcy And Management
Stevenson University
Bachelor of Science from Biology And Psychology
Stevenson University
Associate of Arts from General Studies
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