Kim Bradley
Chicago,IL
Summary
I am a collaborative leader with excellent customer service skills that is passionate about going above and beyond to meet customer needs. I am an industrious, reliable individual with over 17 years of customer service experience with proven ability to work well with diverse groups in fast paced environments.
Overview
9
9
years of professional experience
Work History
PSE Mail Processing Clerk
United States Post Office
11.2022 - Current
- Organize work station and prioritize tasks to efficiently and correctly process inbound and outbound mail
- Set up automated mail processing machine and input accurate data into computer system to maintain smooth operation
- Load letters onto processing machine, remove non-processable letters and maintain continuous sorting feed.
- Organize and load processed mail onto equipment and relocate to staging area for pick up and distribution to appropriate dock doors
- Walkthrough and visually inspect processing area to ensure all mail have been cleared out prior to wrapping up the sort
Front End Associate
Walmart
04.2021 - Current
- Welcome and engage customers, offer assistance with locating or retrieving merchandise and help customers complete purchases
- Prioritize helping customers over completing routine tasks
- Answer customer questions and work closely with shift manager to solve problems and resolve customer issues
- Monitor customers for signs of security concerns and escalate issues to management when appropriate
- Work flexible schedules to meet business needs
Seasonal Fulfillment Center Associate
Amazon
03.2021 - 10.2021
- Ensured all packages were accurately scanned and placed onto correct route delivery carts
- Read, verified, printed out and distributed accurate dispatch paperwork to drivers to ensure timely delivery of customer packages
- Facilitated dispatch operations by collaborating with team members and completing several dispatch related task
Operations Manager
FedEx Ground
11.2019 - 02.2021
- Managed specific day to day dock operations and supervised Package Handlers for assigned area
- Received recognition from Senior Manager for keeping safety my top priority
Operations Admin
FedEx Ground
05.2017 - 11.2019
- Served as customer's first line of contact for a variety of issues
- Professionally responded to and resolved 25 to 30 customer complaints daily regarding various issues resulting in 95% customer satisfaction
- Investigated customer complaints that involved address errors, disputed deliveries and missing packages resulting in 90% customer package delivery
- Promoted to Operations Manager in November, 2019
Package Handler
FedEx Ground
07.2014 - 05.2017
- Followed safety regulations to maintain a safe work environment
- Accurately scanned and safely loaded and unloaded packages onto and off of trailers
- Promoted to Operations Admin in May, 2017
Skills
- Adaptable
- Active Listening
- Address Verification
- Customer Service
- Clerical Processing
- Customer Experience
- Customer Inquiries
- Administrative Support
Timeline
PSE Mail Processing Clerk
United States Post Office
11.2022 - Current
Front End Associate
Walmart
04.2021 - Current
Seasonal Fulfillment Center Associate
Amazon
03.2021 - 10.2021
Operations Manager
FedEx Ground
11.2019 - 02.2021
Operations Admin
FedEx Ground
05.2017 - 11.2019
Package Handler
FedEx Ground
07.2014 - 05.2017
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