Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Brillon

Rochester

Summary

Dynamic Territory Supervisor at Hallmark with a proven track record in driving sales growth through strategic merchandising and strong customer relationships. Skilled in analytical thinking and effective communication, I successfully trained teams and enhanced operational efficiency, resulting in improved performance metrics and increased revenue streams.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Territory Supervisor

Hallmark
01.2023 - Current
  • Oversaw daily operations in assigned territory, ensuring compliance with Hallmark standards and guidelines.
  • Coordinated product displays and merchandising strategies to maximize sales effectiveness across retail locations.
  • Trained and mentored staff on best practices for inventory management and customer engagement techniques.
  • Analyzed performance metrics to identify trends, recommending actionable strategies for improvement.
  • Established strong relationships with retail partners, fostering collaboration to drive mutual business growth.
  • Streamlined communication processes between corporate office and field teams, improving operational efficiency.
  • Managed a team of sales representatives for optimal territory coverage and increased overall productivity.
  • Ensured customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded product offerings through successful negotiations with vendors, resulting in increased revenue streams for the company.
  • Provided comprehensive training to new hires, ensuring they were equipped with the skills necessary to succeed in their roles.
  • Conducted regular performance evaluations for team members, offering constructive feedback and support for continued professional growth.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Licensed Massage Therapist

Self-employeed
01.2010 - 03.2020
  • Provided tailored massage therapy services based on individual client needs and preferences.
  • Utilized various massage techniques to alleviate pain and improve mobility for clients.
  • Maintained accurate client records, documenting treatment plans and progress effectively.
  • Collaborated with healthcare professionals to develop comprehensive wellness plans for clients.
  • Educated clients on self-care practices and the benefits of regular massage therapy sessions.
  • Ensured compliance with health and safety regulations in the treatment environment.
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Leveraged aromatherapy to enhance massage outcomes, providing multi-sensory therapeutic experience.

Education

Licensed Massage Therapist - Health And Wellness

Onondaga School of Therapeutic Massage
Rochester, NY
12-2009

Skills

  • Cold calling
  • Trade show participation
  • Customer service
  • Attention to detail
  • Decision-making
  • Analytical thinking
  • Complex Problem-solving
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Effective communication

Timeline

Territory Supervisor

Hallmark
01.2023 - Current

Licensed Massage Therapist

Self-employeed
01.2010 - 03.2020

Licensed Massage Therapist - Health And Wellness

Onondaga School of Therapeutic Massage

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