Kim Britton
Daphne,AL
Summary
Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in planning, problem solving and project management. Bringing 3 years of progressive sales experience. Achievements include growing customer base and increasing revenue with strategic methods. Knowledgeable about pharmaceuticals and well-versed in adapting to new information and offerings. Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
National Account Manager
Quality Care Products LLC
Holland , Ohio
05.2021 - 04.2024
- Developed and implemented strategic plans to grow national accounts.
- Ensured compliance with company policies, procedures, and regulations when working with national accounts.
- Collaborated closely with internal departments such as finance, operations, and legal teams.
- Maintained accurate records of sales activities including customer contacts, meetings, presentations.
- Developed strong relationships with buyers at major retail outlets across the country.
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Managed customer relationships with key stakeholders in the retail industry.
- Negotiated contracts with major retailers on a national level.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Analyzed customer data to identify trends and develop solutions for increasing revenue growth.
- Monitored competitive activity within the retail industry and adjusted strategies accordingly.
- Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Received Calls and Duration awards 3 consecutive times, beating out 13 other sales representatives.
- Developed and significantly grew assigned territory 40% within first year.
Pharmacy Technician Supervisor
By The Bay Pharmacy
Daphne, AL
06.2019 - 05.2021
- Assisted in training and evaluating new pharmacy technicians.
- Ensured compliance with all relevant regulations, laws, and standards.
- Resolved customer complaints regarding prescription orders.
- Maintained records of medications dispensed to patients.
- Coordinated with physicians and insurance companies for prescription refills.
- Monitored inventory levels and placed orders for pharmaceutical products as needed.
- Audited medication dispensing activities to ensure accuracy and safety.
- Prepared reports on drug utilization patterns for management review.
- Performed clerical duties such as filing, answering phones, data entry.
- Reviewed prescriptions for accuracy prior to filling them out.
- Communicated effectively with customers, colleagues, supervisors.
- Provided guidance and support to pharmacy technicians when needed.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Merchandised related products to drive pharmacy department sales.
- Communicated with patients with compassion while keeping medical information private.
Mail Carrier
USPS
Daphne, AL
01.2019 - 05.2021
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Performed regular maintenance checks on assigned vehicle.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Organized parcels into appropriate size containers for transport.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Ensured compliance with federal laws related to privacy protection.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Obtained receipts for registered and certain insured mail.
- Handled undeliverable mail in accordance with established procedures.
- Delivered various types of mail on routes according to strict timelines.
- Scanned labels on letters or parcels to confirm receipt.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Recorded address changes to redirect mail for residences or businesses.
IT Support Specialist
PioneerRx Pharmacy Software
Daphne, AL
02.2014 - 01.2019
- Provided technical support to clients via phone, email, and remote access.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Trained new employees on the use of computer systems and programs.
- Assisted colleagues with complex IT problems or inquiries.
- Conducted research into software solutions to meet customer needs.
- Responded promptly to service requests from staff members.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Devised incisive workarounds and resolutions for IT-related problems.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Stayed abreast of latest software developments to enhance job knowledge.
Education
Master of Arts - Elementary Education Reading
Texas State University
San Marcos, TX05-2003
BBA
University of Texas San Antonio
San Antonio, TX05-1992
Skills
- Customer Relationships
- Billing Issue Resolution
- Customer Engagement
- Client Relationship Building
- Account Strategy Development
- Acquiring And Retaining Customers
- Acquiring New Customers
- Customer Relationship Management
- Sales Contracts And Agreements
- Purchase Order Processing
- Revenue Growth
- Sales Strategies Implementation
- Business Strategies
- Customer Rapport
- Financial Portfolio Management
- Account Servicing
- Interpersonal Skills
- Prioritizing Workflows
- Cold Calling Skills
- Client Relationship Management
- Terms Negotiation
References
References available upon request.
Timeline
National Account Manager
Quality Care Products LLC
05.2021 - 04.2024
Pharmacy Technician Supervisor
By The Bay Pharmacy
06.2019 - 05.2021
Mail Carrier
USPS
01.2019 - 05.2021
IT Support Specialist
PioneerRx Pharmacy Software
02.2014 - 01.2019
Master of Arts - Elementary Education Reading
Texas State University
BBA
University of Texas San Antonio
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