Kimberly Brown

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.

• Relayed information regarding current store promotions, sales and special events to customers.
• Drove team revenue totals by bringing in special financing options to customers.
• Utilized Software to check item availability in store inventory.
• Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
• Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
• Explained benefits and features of warranty programs, resulting in consistent add-on sales

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Completed cash and credit card transactions accurately using POS software.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Coordinated project workflows for departments.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Supervised over 30 women in a treatment environment. Facilitated therapy groups. Transported clients to meetings, medical, dental, housing appointments.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Collected, arranged, and input information into database system.
• Developed effective improvement plans in alignment with goals and specifications.