Kim Brown
Seguin,TX
Summary
Experienced Office Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. I am a highly dependable, ethical and reliable support specialist and leader that establishes relationships with customers while staying calm under pressure.
Overview
25
25
years of professional experience
Work History
Online Shop Owner
A Simple Little Pearl
03.2025 - Current
- Developed and maintained e-commerce website using Shopify platform.
- Managed inventory and order fulfillment processes to ensure timely delivery.
- Created marketing campaigns across social media platforms to enhance brand visibility.
- Analyzed customer feedback to refine product offerings and improve user experience.
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Managed financial transactions accurately, ensuring proper bookkeeping for tax compliance and budgeting purposes.
Administrator
Crossroads Church
02.2019 - 12.2024
- Maintained personnel records and updated internal databases.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Managed human resources handling payroll and personnel databases.
- Managed company schedule to coordinate calendar.
- Leveraged bookkeeping software and automated processes to maintain budgets.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Evaluated customer needs and feedback.
- Created and managed project plans, timelines and budgets.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Skilled at working independently and collaboratively in a team environment.
Ocean Export Coordinator
Morrison Express
06.2004 - 07.2013
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Negotiated freight rates with carriers for international transportation of goods.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Analyzed shipping reports to identify opportunities for cost savings.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Calculated weight, volume or cost of goods to be moved.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
Service Representative
Citicorp Trust Bank
09.2000 - 09.2003
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Northlake Junior College
Irving, TX08.
High School Diploma -
Nimitz High School
Irving, TX05.1997
Skills
- G Suite
- Administrative and Clerical Support
- Bookkeeping
- Customer service
- Recordkeeping and file management
- Relationship development
- Data entry
- Expense reporting
Timeline
Online Shop Owner
A Simple Little Pearl
03.2025 - Current
Administrator
Crossroads Church
02.2019 - 12.2024
Ocean Export Coordinator
Morrison Express
06.2004 - 07.2013
Service Representative
Citicorp Trust Bank
09.2000 - 09.2003
No Degree -
Northlake Junior College
High School Diploma -
Nimitz High School