Kim Burgess
Hartland
Summary
Detail-oriented office manager with a decade of experience in office operations, customer service, and workflow optimization. Committed to enhancing productivity and maintaining exceptional organizational standards.
Overview
25
25
years of professional experience
Work History
Office Manager
Premier Garage Doors
Hartland
01.2014 - Current
- Managed daily office operations and workflow for Premier Garage Doors.
- Coordinated schedules and appointments for service technicians and clients.
- Developed efficient filing systems to organize company documentation.
- Maintained customer records and ensured data accuracy in company databases.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Ensured compliance with applicable laws regarding employment practices.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
Bus Driver
Hartland Schools
Hartland
12.2023 - 06.2024
- Transported students safely to and from school and events.
- Conducted routine safety inspections of the bus before each trip.
- Maintained accurate records of daily routes and student attendance.
- Communicated effectively with parents and school staff regarding schedules.
- Enforced safety regulations to ensure a secure environment for passengers.
- Managed student behavior during transit to maintain a positive atmosphere.
- Collaborated with transportation team to optimize route efficiency and schedules.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
Service Manager
Safelite Autoglass
Livonia
08.2000 - 08.2014
- Managed daily operations of service center for vehicle glass repair and replacement.
- Trained and mentored staff on customer service and technical procedures.
- Oversaw inventory management to ensure availability of glass products and tools.
- Facilitated communication between customers and technicians for seamless service delivery.
- Implemented procedures to enhance safety standards within the service environment.
- Coordinated scheduling to optimize workflow and minimize customer wait times.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Monitored performance metrics to identify areas for process improvement initiatives.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created detailed reports on service activities for senior management review.
Education
High School Diploma -
John Glenn High School
Westland, MI06-1995
Skills
- Office management
- Inventory control
- Customer relationship management
- Data entry
- Bookkeeping
- Scheduling coordination
Timeline
Bus Driver
Hartland Schools
12.2023 - 06.2024
Office Manager
Premier Garage Doors
01.2014 - Current
Service Manager
Safelite Autoglass
08.2000 - 08.2014
High School Diploma -
John Glenn High School