Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Burns

ST.PETERSBURG,FL

Summary

-Reliable and Detail-oriented Quick paced cleaner well-known for ensuring thorough and detailed cleaning services..

-Experienced in Airbnb/short term rentals duties, including changing sheets and towels, restocking supplies, vacuuming, dusting, deep cleaning ,touch up painting and managing a work crew in 3 city's.

-Supports facility operations by cleaning units with professional products and maintaining quality standards.

-Demonstrates strong commitment to providing best possible experience for guests.

-Forward-thinking sales leader proficient in successful techniques for obtaining and retaining guests.

-Offering dedicated work history and success in fostering long-term relationships with cleaners /property managers & laundry vendors to build a core team.

-Hardworking Cleaner/Operations/Grounds Manager with 4+ years of experience maintaining 41 Airbnbs.

Overview

14
14
years of professional experience

Work History

Cleaner/Operations Manager

Frontdesk LLC
ST.PETERSBURG, FL
03.2019 - 01.2024
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Responded on-call to guest requests for linens and items quickly, which increased guest satisfaction.
  • Swept and mopped floors, vacuumed /shampooed carpets and rugs, upholstery cleaned furniture, wiped down surfaces.
  • Scrubbed walls to remove scuff marks or stains.
  • Organized and managed staff schedules ,ensuring adequate coverage for all shifts.
  • Served as primary liaison between mutable property managements and corporate in all matters related to hospitality operations for the St.Pete/Tampa/Ybor market.
  • Oversaw recruiting ,interviews and new employee hiring.
  • Provide guidance and support daily to employees & guests.
  • Resolved guests/employees challenges and complaints by applying resourceful and actionable solutions.

Sales Representative

Karma Capital Inc
ST.PETERSBURG, FL
07.2010 - 01.2019
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Maintained database of customer and sales information using credit soft.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.

Education

High School Diploma -

North East High School
ST.PETERSBURG, FL
08.2012

Skills

  • Exceptional time management
  • Focused and detail-oriented
  • Cleaning and sanitizing
  • Proper Chemical Handling
  • Housekeeping
  • Staff management
  • Supply inventory management
  • Self-directed
  • Customer-oriented
  • Product and service knowledge
  • Account management
  • Customer Service

Timeline

Cleaner/Operations Manager

Frontdesk LLC
03.2019 - 01.2024

Sales Representative

Karma Capital Inc
07.2010 - 01.2019

High School Diploma -

North East High School

Similar Profiles

CREATE PROFILE
Kim Burns