Kim Caldart

• Oversee sales operations, including all incoming orders, customer service, and addressing customer concerns to ensure satisfaction and retention
• Manage the art and graphics department, ensuring timely delivery of creative outputs aligned with customer requirements
• Direct purchasing, inventory management, and material allocation, including tooling and cutting dies, to support production needs
• Develop and maintain production schedules, ensuring completion on time and rebalancing when delays occur
• Lead Sales and Operations Planning (SIOP) processes, create and maintain Standard Operating Procedures (SOPs), and track Key Performance Indicators (KPIs)
• Improve Customer Service Index (CSI) scores by optimizing on-time delivery metrics, including on-time to promise and on-time to request
• Conduct performance reviews, wage reviews, and Performance Improvement Plans (PIPs) for team members, ensuring professional growth and accountability
• Recruit, train, and mentor employees to build a cohesive, high-performing team focused on collaboration and mutual support
• Work closely with corporate leadership, providing detailed reports and analysis on departmental performance, financials, and metrics
• Manage estimating, quoting, and intercompany work while collaborating with the sales team to align strategies with customer expectations
• Direct shipping, warehouse operations, and material cost tracking, ensuring quality control and continuous improvement initiatives to address recurring issues
• Prepare and monitor budgets, forecast lead times, and manage backlog to optimize operational efficiency
• Conduct safety walk throughs for the facility; manage safety training, spinoffs, and evacuation procedures, ensuring compliance with safety standards
• Achievements:
• Improve on-time delivery, 76% in 2023, 93% in 2024.
• Reduce production delays by implements buffers for stock or tooling delivery delays. Also a 2 day buffer at the day of completion, insuring on time delivery. Delivery early when possible.
• Achieved lowering material costs from 42% in 2023 to 33% in 2024.
• Collaborated with cross-functional teams to drive continuous improvement across the organization.
• Build a highly cohesive team that exceeds departmental goals and earns recognition for collaboration and productivity

• Responsible for allocating labor resources, tracking production schedules and cost adjustments to ensure everything runs smooth
• Resolved issues quickly to maintain productivity goals
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures
• Reviewed work for quality and compliance with company standards and design specifications.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
• Ensure transparency at all times so that all activities hit goals and fall within budget
• Work with the Production Team to meet any quotas that need to be completed
• Work alongside Production Workers, keeping the team on task
• Coordinate with other managers to formulate objectives and understand requirements
• Estimate costs and prepare budgets
• Organize workflow to meet specifications and deadlines
• Monitor production to resolve issues
• Supervise and evaluate performance of production personnel (quality inspectors, workers etc.)
• Determine amount of necessary resources (workforce, raw materials etc.)
• Approve maintenance work, purchasing of equipment etc
• Ensure output meets quality standards
• Enforce health and safety precautions
• Report to upper management
• Certified every order that left the building, making sure order followed Spec and had all certified paperwork attached
• Improved sales by 34% from 2022-2023

Key Responsibilities:

• Oversee the day-to-day operations and maintenance of 2 storage facilities, both combined 250 units, 30 covered RV spaces and 30 open spaces. Specializing in temperature-controlled and heated storage spaces.
• Manage maintenance staff and contractors to ensure the facility is in optimal condition, prioritizing both preventative and reactive maintenance tasks.
• Ensure all heating, ventilation, and air conditioning (HVAC) systems are functioning at peak performance, with regular inspections, servicing, and adjustments made as needed to maintain a controlled environment for sensitive goods.
• Implement and enforce safety protocols and environmental regulations, ensuring compliance with OSHA and local safety standards, as well as industry-specific requirements for temperature-sensitive storage.
• Oversee building maintenance, including electrical, plumbing, lighting, and security systems, ensuring all systems are fully operational and efficient.
• Coordinate and schedule routine facility inspections, repairs, and emergency responses, minimizing downtime and ensuring uninterrupted service to customers.
• Manage vendor relationships for service contracts, including HVAC, janitorial services, landscaping, and specialized equipment, ensuring the facility remains well-maintained and operational at all times.
• Develop and manage the annual maintenance budget, tracking expenses and seeking cost-saving opportunities while maintaining high standards of service.
• Ensure all storage units, both heated and non-heated, are properly cleaned, secured, and maintained to provide a safe, clean, and welcoming environment for clients.
• Assist in the development and implementation of emergency preparedness and disaster recovery plans, ensuring the facility is prepared for potential hazards (e.g., power outages, fires, severe weather).
• Provide excellent customer service by addressing tenant inquiries and concerns regarding the condition of their storage units and resolving any issues quickly and effectively

Key Responsibilities:

• Supervised a team of 120 servers, ensuring high standards of service, guest satisfaction, and team performance during all shifts.
• Trained and mentored new servers, providing guidance on menu knowledge, upselling techniques, and company service standards.
• Delivered exceptional guest service by ensuring timely and accurate order delivery, addressing customer concerns, and ensuring overall dining satisfaction.
• Coordinated with kitchen and bar staff to ensure smooth and efficient order processing, minimizing delays and maximizing guest satisfaction.
• Managed opening and closing duties, including cash handling, balancing registers, and ensuring the restaurant was properly stocked for each shift.
• Monitored dining room conditions, ensuring cleanliness, proper table settings, and ambiance standards were consistently maintained.
• Assisted in resolving guest complaints, ensuring issues were addressed promptly and in line with company policies.
• Provided leadership in maintaining a positive, efficient work environment, supporting the restaurant’s commitment to excellent service and quality.
• Performed inventory checks and assisted with restocking of food, beverages, and supplies during and after shifts.
• Collaborated with management to ensure team schedules were properly planned, staffing levels met demand, and labor costs were controlled.

• Oversee the day-to-day operations of the restaurant, ensuring high standards of food quality, customer service, and operational efficiency.
• Lead, coach, and develop a team of 80 employees, including kitchen staff, servers, and management, ensuring alignment with company values and culture.
• Manage the financial performance of the restaurant, including budgeting, cost control, profit & loss analysis, and maximizing revenue through effective sales strategies and expense management.
• Ensure compliance with all health, safety, and sanitation regulations while maintaining a clean and safe environment for both employees and customers.
• Monitor inventory and supply chain operations, ensuring efficient stock levels and minimal waste, while negotiating with suppliers for optimal pricing and quality.
• Drive local marketing initiatives, collaborate with the corporate team on promotional campaigns, and improve customer engagement through targeted strategies.
• Develop and implement operational procedures and policies, including performance reviews, employee training programs, and guest satisfaction protocols.
• Achieve consistent improvement in customer satisfaction scores by maintaining high service standards and promptly addressing customer concerns or complaints.
• Analyze restaurant performance through key performance indicators (KPIs), adjusting strategies to meet both short- and long-term goals.
• Work closely with the regional leadership team to ensure alignment with corporate objectives and growth targets.
• 2001-2003, received award for Restaurant with lowest turnover over.