Summary
Overview
Work History
Education
Skills
Websites
Additional Experience
Certification
Timeline
Generic

KIM CARTER

Washington

Summary

Compassionate and dependable professional with experience in client-focused roles, including healthcare and facilities support. Known for strong communication skills, attention to detail, and the ability to resolve issues quickly and effectively and committed to providing excellent service, ensuring client satisfaction, and creating positive experiences in high-pressure environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Safety Associate

KBEC Group
08.2023 - Current
  • Committed to delivering exceptional service by proactively identifying and addressing concerns to ensure client safety, satisfaction, and well-being.
  • Collaborated with cross-functional teams to support a seamless and positive customer experience, fostering open communication and efficient service coordination.
  • Conducted routine checks and assessments to identify service gaps, ensuring adherence to company policies, procedures, and quality standards.
  • Responded promptly and professionally to urgent issues, using sound judgment and calm decision-making to resolve concerns in fast-paced, high-pressure environments.
  • Maintained detailed and accurate documentation of all client interactions, incidents, and resolutions to support accountability and continuous service improvement.
  • Provided empathetic support and clear communication to clients and their families, ensuring they felt heard, respected, and well-informed at every stage of care.

Client Services Support

Services My Way
08.2019 - 12.2021
  • Provided high-quality in-home support services to diverse clients, ensuring comfort, dignity, and satisfaction.
  • Assisted clients with daily activities, including scheduling, errands, and appointments, while delivering respectful and professional service.
  • Built strong, trusting relationships through consistent communication and empathetic care.
  • Monitored client needs and escalated concerns promptly, demonstrating a proactive approach to service and safety.
  • Maintained detailed documentation of client interactions, progress, and updates to ensure accurate records.

Facility Support & Customer Assistance

Nalle Elementary School
03.2007 - 06.2011
  • Provided on-site support to staff, students, and visitors, ensuring a clean, safe, and welcoming environment.
  • Responded promptly to service requests and resolved issues to ensure minimal disruption to daily operations.
  • Maintained cleanliness and safety of common areas, restrooms, and walkways, delivering high levels of satisfaction to building users.
  • Reported facility concerns and collaborated with maintenance leads to implement timely solutions.
  • Demonstrated a commitment to safety and customer service by adhering to protocols and anticipating needs.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06-1982

Skills

  • Customer Support & Satisfaction
  • Conflict Resolution
  • Communication & Teamwork
  • Problem Solving
  • Documentation & Reporting
  • Safety & Compliance
  • Time Management
  • Multi-tasking in Fast-Paced Settings

Additional Experience

  • Patient Care & Safety Support (Integrated into roles above)
  • Collaborated with teams to proactively identify and address safety concerns.
  • Remained calm and decisive in high-pressure situations, ensuring swift resolution of incidents.
  • Conducted routine inspections to support compliance with care and safety standards.

Certification

• CPR Certification

• First Aid Certification

  • OSHA Hazmat Certification


Timeline

Patient Safety Associate

KBEC Group
08.2023 - Current

Client Services Support

Services My Way
08.2019 - 12.2021

Facility Support & Customer Assistance

Nalle Elementary School
03.2007 - 06.2011

High School Diploma -

Potomac High School

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