Summary
Overview
Work History
Education
Skills
Certification
Tennis
Timeline
Generic

Kim Causey

Myrtle Beach,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Supervisor

Walmart
04.2016 - 06.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Completed daily Accounting for store including bank deposits.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Problem Solver

Amazon
07.2012 - 07.2015
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Defined problem to identify, prioritize and select alternatives.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Networked to gather outside expertise to solve issues.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Collections Representative

Wachovia Bank
08.1986 - 06.1996
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Education

Associate of Arts - Accounting And Finance

Midlands Technical College
West Columbia, SC

No Degree - Biology

Horry Georgetown Technical College
Myrtle Beach, SC

Skills

  • Schedule Management
  • Medical Terminology
  • File and Data Retrieval Systems
  • Accurate Cash Handling
  • Team Leadership
  • Customer Service
  • Goals and Performance
  • Staff Training
  • Employee Motivation
  • Till Counting
  • Event Planning
  • Business Development
  • Priority Management

Certification

  • Certified Forklift, Amazon - 4 years

Tennis

I was a High School Tennis player and have continued to play for recreation.

Timeline

Supervisor

Walmart
04.2016 - 06.2023

Problem Solver

Amazon
07.2012 - 07.2015

Collections Representative

Wachovia Bank
08.1986 - 06.1996

Associate of Arts - Accounting And Finance

Midlands Technical College

No Degree - Biology

Horry Georgetown Technical College

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Kim Causey