Summary
Overview
Work History
Education
Skills
Timeline
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Kim Clark

Spokane,WA

Summary

Experienced Senior Project Manager who is engaging and personable with exemplary customer service adeptness. Highly effective in overseeing multiple tasks and employees at once. Driven by collaboration and backed by a proven track record for delivering projects that are on time and within budget. Dedicated to detail-oriented leadership and goal-oriented planning.

Overview

16
16
years of professional experience

Work History

Senior Project Manager

One Workplace
04.2015 - 11.2023
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Negotiated timelines and costs with vendors and suppliers, to maintain budgets.
  • Supported a wide range of businesses from law firms, biotech companies, financial institutions, private schools and hospitals.
  • Conducted punch walks and post-project evaluations to implement corrective actions and identify areas of improvement on future projects.
  • Responsible for training new employees, creating processes and documentation to streamline the project management experience.

Customer Service Manager/Hospitality PM

Kohler Interiors – McGuire Furniture
01.2008 - 04.2015
  • Responsible for creating and upholding an exceptional customer service experience for Kohler’s luxury furniture brand.
  • Mentored a team of customer service representatives to provide over 45 dealers across the world product knowledge, furniture specifications, pricing and order status.
  • Single point of contact for complex international projects, ensuring client expectations were met from design to final installation.
  • Monitored inbound and outbound freight operations to establish timely delivery of custom furniture for high-end customers such as Four Seasons, Ritz Carlton and Disney Imagineering.
  • Improved overall financial reporting by streamlining quality control processes, conducting large scale inventory counts and enhancing reporting structures.
  • Contributed 16% of the company’s sales revenue in 2014 and increased Hospitality sales by 60%.

Education

Bachelors of Arts - Communications

University of Washington
Seattle

Associates Degree - Sports Medicine

Whatcom Community College
Bellingham, WA

Skills

  • Character: Problem solving, sense of urgency, flexibility and emotional intelligence
  • MS Office: Word, Excel, Power Point and Adobe Illustrator
  • Google Workspace: Google Sheets, Docs and Drive
  • Database Management: Sales Force, SAP and Hedberg
  • Construction Management Software: Procore and PlanGrid

Timeline

Senior Project Manager

One Workplace
04.2015 - 11.2023

Customer Service Manager/Hospitality PM

Kohler Interiors – McGuire Furniture
01.2008 - 04.2015

Bachelors of Arts - Communications

University of Washington

Associates Degree - Sports Medicine

Whatcom Community College

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Kim Clark