Kim Claros
Mechanicsville,VA
Summary
Accomplished Regional Program Manager at Richmond Behavioral Health Authority, adept in stakeholder management and process improvement. Spearheaded the development of critical regional programs, with proven track record of delivering projects on time and within budget while driving employee engagement and performance. Excels in proposal development and staff management, fostering growth and operational excellence. Possesses strong leadership, problem-solving, and communications skills, with a focus on delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Regional Program Manager
Richmond Behavioral Health Authority
01.2012 - Current
- Oversee the development and implementation of various regional programs in partnership with the Virginia Department of Behavioral Health and Developmental Services(DBHDS).
- Through a contract with DBHDS, responsible for managing a training team mandated to deliver an 8-day mobile crisis responder training to all licensed providers who's agency hold an agreement within our region; our region alone holds near 50% of the entire state's capacity.
- Provide ongoing supervision to a team of regional staff tasked with the coordination of various regional programs.
- Engage with staff, partners and stakeholder groups to create positive, trusting and professional relationships.
- Devise tools and benchmarks to improve team performance and monitor outcomes.
- Design infrastructure solutions to resolve program issues and improve delivery processes.
- Identify system needs and designed processes to support program requirements.
- Keep regional partners and stakeholders updated on project changes or issues and provided details for resolution.
- Deliver clear presentations during meetings, using effective public speaking skills.
- Meet deadlines to satisfy internal and external partner demands and project timelines.
- Responsible for providing monthly, quarterly and annual reports to various regional partners.
- Collaborate closely with internal procurement to manage any necessary requests for proposals needed for program contracts.
- Collaborate with external vendor and developed the Region 4 Programs webpage.
- Serve as the Executive Communications Chair of the Senior Leadership Team, identifying opportunities within the agency for growth, resulting in examples such as: Development of a paid parental leave policy, increased vacation accrual for staff, a leave buy-back policy, and a tele-work policy.
Regional Projects Manager
Richmond Behavioral Health Authority
01.2007 - 01.2012
- Managed Discharge Assistance Program - providing funding to support successful state facility community discharges.
- Managed regional housing program - identifying quality housing opportunities for individuals served within region 4.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Arts - Communications
Virginia Commonwealth University
Richmond, VA05.2009
Skills
- Written and verbal communication
- Proposal Development
- Stakeholder Management
- Project timeline compliance
- Quality Control
- Business Development
- Budget Management
- Staff Management
- Business Administration
- Brand Management
- Project Planning
- Employee Development
Languages
Spanish
Native or Bilingual
Timeline
Regional Program Manager
Richmond Behavioral Health Authority
01.2012 - Current
Regional Projects Manager
Richmond Behavioral Health Authority
01.2007 - 01.2012
Bachelor of Arts - Communications
Virginia Commonwealth University
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