Summary
Overview
Work History
Education
Skills
Timeline
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Kim Cleary

Winston Salem,NC

Summary

Driven by a results-focused approach, I enhanced customer satisfaction and streamlined operations at Salem Neurological Associates through exceptional organizational skills and relationship building. My background in handling high-volume transactions and implementing innovative solutions at Inmar Pharmaceuticals showcases my ability to improve productivity and maintain high-quality standards. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

25
25
years of professional experience

Work History

Receptionist

Salem Neurological Associates
10.2012 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Remittance Processing Specialist

Inmar Pharmaceuticals
01.2012 - 10.2012
  • Liaised with banks, payment gateways, and other partners involved in the remittance process, fostering effective communication channels for seamless operations.
  • Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
  • Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
  • Managed high-volume transactions during peak periods while maintaining exceptional attention to detail and an unwavering commitment to quality control.
  • Developed customized reports for management to review the performance metrics of the Remittance Processing department periodically.
  • Played an integral role in the successful migration of legacy remittance processing systems to more advanced platforms, minimizing downtime and operational impact.
  • Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
  • Collaborated with cross-functional teams to address remittance-related issues, enabling quick resolution of client concerns.
  • Handled day-to-day accounting processes to drive financial accuracy.

Accounts Receivable Coordinator

LabCorp of America
07.2009 - 01.2012
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
  • Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
  • Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
  • Completed daily process adjustments to maintain accuracy.

Education

Accounting And Computer Science

Rutledge College
Winston-Salem, NC

Skills

  • Organization skills
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Multi-line telephone operation
  • Document Management
  • Clerical Support
  • Mail distribution
  • Supply Management
  • Attention to Detail
  • Problem-Solving
  • Payment Processing
  • Team Collaboration

Timeline

Receptionist

Salem Neurological Associates
10.2012 - 07.2024

Remittance Processing Specialist

Inmar Pharmaceuticals
01.2012 - 10.2012

Accounts Receivable Coordinator

LabCorp of America
07.2009 - 01.2012

Accounting And Computer Science

Rutledge College

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Kim Cleary