Summary
Work History
Education
Skills
Timeline
Generic

Kim Coachman

Stockton,CA

Summary

Dynamic and dedicated professional with a strong work ethic, honed at San Joaquin General Hospital. Proven ability in food safety and sanitation, complemented by exceptional customer service skills. Successfully contributed to menu development and improved patient satisfaction through effective communication and teamwork, ensuring compliance with health standards and enhancing operational efficiency.

Work History

Food Service Worker

San Joaquin General Hospital
  • Prepared and served meals in accordance with dietary guidelines and hospital protocols.
  • Maintained cleanliness and sanitation of food service areas to ensure compliance with health standards.
  • Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
  • Collaborated with kitchen staff to streamline meal preparation processes for increased efficiency.
  • Provided exceptional customer service while addressing patient inquiries regarding menu options.
  • Operated kitchen equipment safely and effectively, adhering to safety regulations at all times.
  • Participated in training new staff on food handling procedures and hospital policies.
  • Contributed to team efforts in implementing new menu items based on patient feedback and preferences.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Assisted in menu development to cater to wider variety of dietary preferences.

Sales Associate

J C Penny
2004 - 2006
  • Provided exceptional customer service by assisting customers with product inquiries and locating merchandise.
  • Maintained store appearance through effective organization and restocking of shelves.
  • Operated point-of-sale system accurately, processing transactions efficiently to enhance customer experience.
  • Collaborated with team members to achieve sales goals and promote seasonal promotions effectively.
  • Assisted in visual merchandising efforts, ensuring displays were attractive and aligned with company standards.
  • Adapted quickly to changing priorities during busy shifts, providing support where needed to maintain operations.
  • Gathered customer feedback to identify opportunities for service improvement and enhance overall satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Associate of Science - Interdiscplinary Teaching

San Joaquin Delta College
Stockton, CA
06.2008

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Working with diverse people
  • Safe food handling
  • Cash register operation
  • Food preparation
  • Food and safety standards
  • Interpersonal skills
  • Efficient food preparation
  • Order taking accuracy
  • Basic mathematics
  • Food assembly
  • Menu memorization
  • Quality control
  • Complex Problem-solving
  • Food storage practices
  • Professional appearance maintenance
  • Covid-19 safety protocols
  • Inventory control
  • Sanitation standards compliance
  • Equipment maintenance
  • ServSafe
  • Food storage
  • Patient relations
  • Hospital operations
  • Food quality assessment
  • Food waste reduction techniques
  • Food portioning control
  • ServSafe certification
  • Grilling
  • Food presentation techniques
  • Recipe execution precision
  • Plating and presentation
  • Plating and portion control
  • Hot table management
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Verbal and written communication
  • Food safety
  • Equipment operation
  • Conflict resolution
  • Basic math
  • Food pairing
  • Food rotation
  • Portion control
  • Temperature control
  • Special dietary needs
  • Food tray assembly
  • Dishwashing and sanitization
  • Food labeling
  • Food serving
  • Knife use
  • Food handling standards
  • Work station setup
  • Cash handling experience
  • Hospital standards
  • Waste and trash disposal
  • Time management proficiency

Timeline

Food Service Worker

San Joaquin General Hospital

Sales Associate

J C Penny
2004 - 2006

Associate of Science - Interdiscplinary Teaching

San Joaquin Delta College
Kim Coachman