Kim Cochrane
Farmersville,IL
Summary
Employee Benefit Division & HR Consulting Manager with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including health, dental, life, disability, vision and legislative compliance.
Overview
31
31
years of professional experience
Work History
Employee Benefits Manager & HR Consultant
Troxell Insurance
12.2005 - Current
- Implemented system for tracking employee eligibility for various benefit programs, ensuring timely enrollment opportunities were provided as needed.
- Fostered positive relationships with insurance carriers to facilitate smooth claims processing experiences for employees.
- Worked closely with payroll department to ensure accurate deductions related to employee benefits selections.
- Developed employee wellness initiatives that promoted a healthy work-life balance and reduced absenteeism rates.
- Conducted annual benefits audits to ensure compliance with federal regulations and maintain accurate records.
- Led the implementation of new benefit offerings, such as telemedicine services or mental health support resources.
- Trained new HR staff members on benefits administration tasks, increasing overall departmental knowledge and expertise.
- Assisted employees with their benefits-related questions or concerns, providing excellent customer service and support.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Analyzed market trends to stay current on industry standards and best practices in employee benefits management.
- Evaluated the effectiveness of existing benefit programs through regular surveys and feedback from employees.
- Managed open enrollment periods, ensuring timely communication of benefit updates and changes to employees.
- Collaborated with HR team to create informative materials for employees regarding benefit options.
- Presented at company-wide events or meetings to promote awareness and understanding of organization''s benefits programs.
- Negotiated with vendors to secure competitive pricing on insurance plans, reducing company costs.
- Streamlined benefits administration processes for increased efficiency and accuracy in recordkeeping.
- Audited benefit programs and agreements to optimize service delivery.
- Assessed client requirements and developed targeted benefits solutions.
- Kept programs in line with plan structure, company policy and legal requirements.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
- Conducted regular compensation reviews to ensure competitive pay rates, retaining key staff members.
- Facilitated leadership development programs to nurture high-potential employees for future managerial roles.
- Partnered with business leaders to align HR strategy with organizational goals, driving company growth and success.
- Applied facts and analytics to understand trends and develop solutions to positively impact organization.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Administered employee benefits programs and assisted with open enrollment.
- Improved office efficiency by effectively managing internal communications and correspondence.
Account Executive
CCMSI
04.1993 - 11.2005
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Collaborated with internal teams to develop account strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Serviced accounts and proposed new products and services to maximize revenue.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Trained clients on product features and updates to secure buy-in.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Negotiated prices, terms of sales and service agreements.
Education
Associate of Arts - Public Relations
Stevens College
St Louis, MOSkills
- HIPAA Compliance
- Employee benefits administration
- Open enrollment coordination
- Vendor Relationship Management
- COBRA Administration
- Wellness Program Implementation
- Benefits Strategy Development
- Cost Containment Strategies
- ERISA Regulations
- Benefits Training and Education
- FMLA and ADA Knowledge
- Voluntary Benefits Programs
- Benefits Administration
- Vendor Relations
Timeline
Employee Benefits Manager & HR Consultant
Troxell Insurance
12.2005 - Current
Account Executive
CCMSI
04.1993 - 11.2005
Associate of Arts - Public Relations
Stevens College
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