Kim Copeland Jones

Work History

Baker

Self

11.2011 - Current

Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete tasks and maintain smooth running of bakery.
Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Managed customer service operations, including taking orders and resolving complaints.
Operated cash registers and processed payments accurately.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Increased production efficiency through effective time management and multitasking during busy periods.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Maintained accurate inventory of baking supplies and ingredients.
Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Trained and supervised new employees on bakery operations and procedures.
Adjusted recipes based on available ingredients or dietary restrictions,
Created appealing displays to showcase products in bakery.
Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
Collaborated with local suppliers to secure high-quality ingredients, enhancing flavor of bakery products.
Initiated customer feedback system to gather insights on product preferences and areas for improvement.
Developed new recipes to expand bakery's offerings and attract new customers.
Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
Trained new staff in bakery operations, improving overall team efficiency and product consistency.
Maintained cleanliness and organization in baking area, meeting health and safety standards.
Implemented system for tracking ingredient usage, reducing costs by optimizing order quantities.
Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
Increased customer satisfaction with friendly and efficient service.
Customized cake designs according to customer requests, increasing satisfaction and repeat business.
Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
Followed food safety standards when handling ingredients.
Cleaned and maintained kitchen equipment and oven.
Operated ovens and bakery equipment to prepare products according to recipes.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Prepared dough for variety of pastries, cakes and breads.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Packaged finished products for sale.
Monitored temperatures of ovens, proof boxes and other equipment.
Decorated cakes, cupcakes and other pastries according to customer requests.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Prepared frostings and other toppings for cakes and pastries.
Processed customer orders and payment transactions.
Replenished bakery items in display cases.
Replenished and rotated food items, following correct food cooling and storage procedures.
Managed display cases to verify freshness and attractiveness of products.
Determined baking times for various items.
Cut and shaped dough for pies, rolls and other pastries.

Sales Representative

Acosta Sales & Marketing

08.2005 - 08.2015

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Cultivated deep understanding of product features to answer questions and overcome objections.
Managed portfolio of high-value accounts, ensuring they received exceptional service.
Participated in trade shows and conferences to network and generate leads.
Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Provided feedback from customers to product development team, influencing future product enhancements.
Boosted team morale and productivity by leading weekly sales strategy meetings.
Fostered collaborative environment, sharing best practices among sales team.
Streamlined sales process, reducing time from lead to close.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Developed strong rapport with customers and created positive impression of business.
Built customer loyalty and retention by delivering excellent shopping experiences.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Prioritized helping customers over completing other routine tasks in store.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Wait Staff Member

Los Pinos Winery

05.2012 - 06.2014

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Assisted in training new waitstaff members, fostering a team-oriented work environment.
Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
Created appealing table settings and dining room layouts for special occasions and events.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Increased sales significantly by upselling higher-end products to customers.

Direct Sales Manager

Home Interiors and Gifts

08.1996 - 08.2006

Mentored junior team members to foster professional development while maintaining an inclusive team culture that encouraged collaboration across all levels of seniority.
Forecasted quarterly sales projections accurately by analyzing historical data trends alongside current market conditions.
Drove client retention rates by nurturing long-term relationships and developing tailored solutions for individual needs.
Implemented performance metrics to track individual and team progress, driving accountability within the salesforce.
Collaborated with cross-functional teams to develop targeted marketing materials supporting direct sales initiatives.
Built a strong referral network by consistently exceeding expectations and providing exceptional customer service to existing clients.
Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
Spearheaded regional sales events aimed at increasing brand awareness, generating leads, and showcasing product offerings inperson.
Developed a robust pipeline of prospective clients through effective lead generation techniques such as cold calling, networking events, and social media outreach.
Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
Consistently exceeded monthly sales targets through diligent prospecting, relationship-building, and effective negotiation skills.
Secured long-term contracts with key clients by effectively demonstrating the value proposition of our products/services over competitors.
Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
Maintained a high level of product knowledge, enabling expert demonstration and persuasive selling techniques during client meetings.
Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
Expanded client base by identifying new market opportunities and creating tailored sales pitches for each segment.
Developed and implemented sales strategies to increase revenue.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Compiled and analyzed data to determine approaches to improve sales and performance.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Organized promotional events and interacted with community to increase sales volume.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed revenue models, process flows, operations support and customer engagement strategies.
Communicated product quality and market comparisons by creating sales presentations.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Facilitated business by implementing practical networking techniques.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Developed compelling presentation decks to gain approval for ideas and communicate results.

Summary

Overview

Work History

Baker

Sales Representative

Wait Staff Member

Direct Sales Manager

Education

Diploma -

Skills

Timeline

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