Kim Core
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Front Desk Lead Associate
Pikes Peak Community College
2022.11 - Current
- Maintained cleanliness and organization of front desk area.
- Asked customers questions to meet special requests.
- Trained new personnel regarding campus operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Security Officer
Signal 88 Security Of South CSP
2021.05 - 2021.10
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Patrolled commercial property and associated parking garage.
Customer Service Representative Agent
Blue Cross Blue Shield FEP Dental
2020.09 - 2020.11
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
Receptionist Administrator
Brown Veterinary Hospital
2020.02 - 2020.05
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Utilized [Software] to retrieve and deliver [Type] messages.
Customer Service Representative Agent
Kaiser Permanente, Colorado
2016.08 - 2019.11
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate of Arts - Criminal Justice
Pikes Peak Community College
Colorado Springs, CO05.2024
Associate of Science - Medical Biller & Coder/ Admin
Everett College
Colorado Springs, CO06.2009
High School Diploma -
Oak High School
Orlando, FL06.1992
Skills
- Report Generation
- Posting Charges
- American Disabilities Act Understanding
- Project Management
- Answering Customer Questions
- Facilities Management Software
- Conflict Management
- Multi-Line Phone Systems
- Surveillance
- Check in and Checkout Procedures
- Service Quality
- Administrative Support
- Issue Identification
- Data Communications
- Customer Care
- Problem-Solving Skills
- Efficient Service
- Employee Timesheet Processing
Timeline
Front Desk Lead Associate
Pikes Peak Community College
2022.11 - Current
Security Officer
Signal 88 Security Of South CSP
2021.05 - 2021.10
Customer Service Representative Agent
Blue Cross Blue Shield FEP Dental
2020.09 - 2020.11
Receptionist Administrator
Brown Veterinary Hospital
2020.02 - 2020.05
Customer Service Representative Agent
Kaiser Permanente, Colorado
2016.08 - 2019.11
Associate of Arts - Criminal Justice
Pikes Peak Community College
Associate of Science - Medical Biller & Coder/ Admin
Everett College
High School Diploma -
Oak High School
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