Kim Costner
Shelby,NC
Summary
Dynamic professional with extensive experience at Shelby Dental Care Center, excelling in patient scheduling and insurance verification. Proven ability to enhance operational efficiency and patient satisfaction through clear communication and meticulous recordkeeping. Adept at multitasking and fostering a welcoming environment, ensuring seamless clinic workflow and improved patient retention.
Overview
35
35
years of professional experience
Work History
Internal Coordinator
Shelby Dental Care Center
10.2014 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in managing electronic health records for accuracy and compliance with regulations.
- Communicated effectively with patients regarding procedures, appointments, and billing inquiries.
- Implemented patient follow-up procedures to enhance satisfaction and retention rates.
- Developed training materials for new staff to improve onboarding processes and operational efficiency.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Filing insurance claims with attachments in a timely manner.
- Coordinated and managed a hectic, daily schedule for patients, dentists and hygienists.
- Liaison between dentists and patients, guiding patients thru treatment, handling financial matters and collecting payments.
- Arrange and coordinate appointments for patients who need referral to specialist.
- Clearly explain costs associated with treatment and what their estimated portion would be.
- Verifying dental insurance, coverage details and estimaref portions.
- Handle tasks such as processing payments, collecting outstanding balances and submitting insurance claims.
- Answer phone calls and responding to emails in a timely manner.
- Participating in daily team hurdles to discuss the days schedule.
Dental Hygieinist
Dr Blaine Rudisill
08.2000 - 10.2014
- Conducted thorough dental cleanings and assessments to maintain patient oral health.
- Educated patients on proper oral hygiene techniques and preventive care practices.
- Assisted in the development of individualized patient treatment plans for optimal outcomes.
- Operated dental imaging equipment to obtain high-quality radiographs for diagnostic purposes.
- Collaborated with dentists to evaluate patient needs and recommend appropriate treatments.
- Maintained accurate and detailed patient records in compliance with healthcare regulations.
- Implemented infection control protocols to ensure a safe clinical environment for patients and staff.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Improved and developed knowledge through continuing education courses and seminars.
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Promoted a welcoming environment by maintaining a clean and organized workspace, leading to increased patient satisfaction rates.
- Applied fluoride treatments to strengthen tooth enamel and prevent cavities in both children and adults.
- Carried out advanced dental cleaning services.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
- Polished patients' teeth to remove surface stains.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
Peak Time Receptionist
State Employees Credit Union
08.1990 - 06.1998
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff.
- Assisted with basic administrative tasks, supporting team operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NC2000
High School Diploma -
Crest High School
Shelby06.1990
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Document management
- Scheduling and calendar management
- Recordkeeping
- Insurance verification
- Accounts reconciliation
- Patient registration
- Time management
- Attention to detail
- Clear communication
- Adaptability and flexibility
Timeline
Internal Coordinator
Shelby Dental Care Center
10.2014 - Current
Dental Hygieinist
Dr Blaine Rudisill
08.2000 - 10.2014
Peak Time Receptionist
State Employees Credit Union
08.1990 - 06.1998
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
High School Diploma -
Crest High School