Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kim Couvillon

Breaux Bridge,LA

Summary

Confident and highly organized individual with more than 35 years working as Service Advisor in automotive sector. Experienced with various software with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction. Results-oriented Service Advisor uses advanced skills gained through training and experience to build customer base and increases revenue. Trusted resource to foster client relationships and help advisors manage and grow business. Adapts to rapidly changing business and technology environment.

Overview

35
35
years of professional experience

Work History

Service Advisor

Moss Motors
Lafayette, Louisiana
01.1987 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies and labor.
  • Documented problems and corrective actions to maintain records.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

High School Diploma -

Cecilia High School
Cecilia, LA
05.1980

Skills

  • Upselling Products and Services
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance

Additional Information

References available upon request

Timeline

Service Advisor

Moss Motors
01.1987 - Current

High School Diploma -

Cecilia High School

Similar Profiles

CREATE PROFILE
Kim Couvillon