KIM COUVILLON
Breaux Bridge,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
44
44
years of professional experience
Work History
Service Advisor
Don's Automotive Group
Lafayette, Louisiana
06.2024 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Researched coverages under warranties and determined requirements for coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service Advisor
Mercedes-Benz of Lafayette (formerly Moss Motors)
Lafayette, LA
01.1984 - 10.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Payroll Clerk
Solococo
Lafayette, Louisiana
08.1980 - 09.1984
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
- Performed reconciliation of payroll accounts on a regular basis.
- Tracked vacation accruals and personal leave balances for each employee.
- Analyzed overtime costs against budget projections on a periodic basis.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Established employee payroll files and updated existing files with new information.
Education
High School Diploma -
Cecilia Senior High School
Cecilia, LA05-1980
Skills
- Team player mentality
- Service Estimates
- Customer Service
- Computer Skills
- Service Recommendations
- Handling Customer Complaints
Timeline
Service Advisor
Don's Automotive Group
06.2024 - Current
Service Advisor
Mercedes-Benz of Lafayette (formerly Moss Motors)
01.1984 - 10.2020
Payroll Clerk
Solococo
08.1980 - 09.1984
High School Diploma -
Cecilia Senior High School
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